Getting help – Cabletron Systems SmartSTACK ELS100 User Manual
Page 14
iv Preface
ELS100-24TX
Getting Help
If you need additional support for this device, or if you have any questions,
comments, or suggestions concerning this manual, contact the Cabletron
Systems Global Call Center:
Before calling the Cabletron Systems Global Call Center, be prepared to
provide the following information:
•
Your Cabletron Systems service contract number
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
The serial and revision numbers of all involved Cabletron Systems
products in the network
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of the trouble (if known)
•
The device history (i.e., have you returned the device before, is this
a recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Phone
(603) 332-9400
Internet mail
FTP
Login
Password
ctron.com (134.141.197.25)
anonymous
your email address
BBS
Modem setting
(603) 335-3358
8N1: 8 data bits, No parity, 1 stop bit
For additional information about Cabletron Systems or its products,
visit the World Wide Web site: http:www.cabletron.com/