AltiGen Voice Mail System - Manual (Page 2)

AltiServ Phone Feature Codes
Quick Reference
Quick Access to Greeting Menu, Password Menu
#11. . . . . . . . . . . . . . . . . . . . . . Greeting Menu
#28. . . . . . . . . . . . . . . . . . . . . . Password Menu
Making Calls
#34. . . . . . . . . . . . . . . . . . . . . . Dial By Name 1
#35. . . . . . . . . . . . . . . . . . . . . . Station Privilege Override
#69. . . . . . . . . . . . . . . . . . . . . . Dial Last Caller
#77. . . . . . . . . . . . . . . . . . . . . . Station Speed Dial
#88. . . . . . . . . . . . . . . . . . . . . . System Speed Dial
#99. . . . . . . . . . . . . . . . . . . . . . Last Number Redial
#93 <ext>. . . . . . . . . . . . . . . . . Intercom Call
Answering Calls
#29 <ext>/<wg ext> . . . . . . . . . Individual Call Pickup (a specific station) or Ringing
Extension Pickup (when entering workgroup)
#30. . . . . . . . . . . . . . . . . . . . . . System Call Pickup (any station ringing)
FLASH #31 . . . . . . . . . . . . . . . .Personal Call Park
#31 <ext>. . . . . . . . . . . . . . . . . Personal Call Park Pickup
FLASH #41 . . . . . . . . . . . . . . . .System Call Park
#41 <loc. #>. . . . . . . . . . . . . . . System Call Park Pickup
#51 <loc. #>. . . . . . . . . . . . . . . Line Park Pickup
#81. . . . . . . . . . . . . . . . . . . . . . Hands Free Intercom Mode
#82. . . . . . . . . . . . . . . . . . . . . . Hands Free Manual Answer Mode
Call Management
#26. . . . . . . . . . . . . . . . . . . . . . Station Log Out
#27. . . . . . . . . . . . . . . . . . . . . . Station Log In
#32 <acct code> . . . . . . . . . . . . Enter Account Code (before dialing)
FLASH #32 <acct code> . . . . . . . Enter Account Code (mid-call)
#33. . . . . . . . . . . . . . . . . . . . . . Do Not Disturb
#36. . . . . . . . . . . . . . . . . . . . . . Call Forwarding
#37. . . . . . . . . . . . . . . . . . . . . . Remote Call Forwarding
Workgroup Features
#29<wkgp ext > . . . . . . . . . . . . . . . . . . . . . . . Workgroup Call Pickup
#53. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Outbound Workgroup
#54 <wkgp ext > . . . . . . . . . . . . . . . . . . . . . . . Workgroup Login
#54 + 0 + <wkgp ext 1 + wkgp ext 2 > . . . . . . Multiple Workgroup Login
#56 <wkgp ext . . . . . . . . . . . . . . . . . . . . . . . . Workgroup Logout
#56 + 0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Multiple Workgroup Logout
#90. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ready to receive workgroup calls
#91. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Not ready to receive workgroup
calls
#59 + <agnt ext> + <wkgp pwd> + 1 . . . . . . . Workgroup Silent Monitor
#59 + <agnt ext> + <wkgp pwd> + 2 . . . . . . . Workgroup Barge In
#59 + <agnt ext> + <wkgp pwd> + 3 . . . . . . . Workgroup Coach
Other Features
#12. . . . . . . . . . . . . . . . . . . . . . Select language
#14. . . . . . . . . . . . . . . . . . . . . . Personal options (Native integration with Exchange
2007)
#22. . . . . . . . . . . . . . . . . . . . . . Feature Status Check
#25. . . . . . . . . . . . . . . . . . . . . . Station Speed Dial Setup
#38. . . . . . . . . . . . . . . . . . . . . . Outside Call Blocking (operator only)
#39. . . . . . . . . . . . . . . . . . . . . . Operator Off-Line (operator only)
#44. . . . . . . . . . . . . . . . . . . . . . Overhead Paging
#45. . . . . . . . . . . . . . . . . . . . . . Overhead Paging by Trunk
#46. . . . . . . . . . . . . . . . . . . . . . Group Paging (AltiGen IP phone users only)
#55. . . . . . . . . . . . . . . . . . . . . . List Feature Tips
#73. . . . . . . . . . . . . . . . . . . . . . Silent System Call Park
## <pwd> . . . . . . . . . . . . . . . . Log in to voice mail at your own station
### <ext> <pwd> . . . . . . . . . . Log in to voice mail at another station
FLASH <ext> . . . . . . . . . . . . . . . Transfer
FLASH #40 . . . . . . . . . . . . . . . . Transfer to AltiGen Voice Mail System
FLASH # 15 <
AA / IVR #>. . . . . . . . Transfer to Auto Attendant
FLASH # # <ext> . . . . . . . . . . . Transfer to a User’s Voice Mail
FLASH <ext> . . . . . . . . . . . . . . Consultation (FLASH to return
to original call)
FLASH <number> # . . . . . . . . . . Conference Call
FLASH . . . . . . . . . . . . . . . . . . . . Call Waiting
1.Feature must be enabled by system administrator.