AltiGen MAXCS 7.0 Update 1 MaxSupervisor - Manual (Page 41)

MaxSupervisor Manual 37
Index
A
agent
forced login/logout 31
logon state 27
skill level 27
agent statistics 25
sorting 26
assigning call priority 20
auto upgrade 4
B
barge in 29
C
call priority 20
call recording 30
coaching 28, 29
color coded queue priority 20
current agent status 28
D
downgrade procedure 4
E
error messages 15
exporting statistics 26
F
forced agent login/logout 31
forwarding voice mail 33
G
group statistics, viewing 22
I
installation requirements 3
L
licenses 1
listening in 29
logout reason codes 28
M
monitoring, as supervisor 28
P
pickup call from queue 19
printing records 26
Q
queue window 19
queues 19
R
recording calls 30
redirect call from queue 20
S
session licensing 1
silent monitor 29
skill level required 19
SKLR 19
sorting agent statistics 26
statistics reset 26
status, agent 28
system requirements 3
U
uninstall 4
upgrade 1
V
viewing agent status 28
viewing queues 19