AltiGen MAXCS 7.0 MaxSupervisor - Manual (Page 34)

30 MaxSupervisor Manual
Alternatively, using the handset, press # 59 + <agent
extension> + <workgroup password> + 3.
3. To exit the call, click the Stop button at the bottom of the tab.
The Stop button becomes available on the tab after you click
Coach.
Recording Calls
A supervisor can record conversations between a workgroup agent
and a customer. Recorded conversations can then be played back
through voice mail or accessed at a centralized location,
depending on how your system is set up.
Note: The system administrator must have enabled the Non-
Workgroup Call recording option for your extension.
WARNING: Listening in to or recording a conversation without
the consent of one or both parties may be a violation
of local, state and federal privacy laws. It is the
responsibility of the users of this feature to assure
they are in compliance with all applicable laws.
To record a call,
1. On the Agent State tab, right-click on the agent call to open
a context menu.
2. Choose Start Recording. If the Insert Recording Tone
option is set, both parties will hear a beep when the recording
begins.
Note: After a supervisor clicks on the Start Recording
command to record an agent’s conversation, a
recording icon appears in the Record column. It
remains until the call is finished or when the supervisor
stops recording the call.