Whirlpool EB19MK - Manual (Page 15)

If you need service or
assistance, we suggest
you follow these four steps:
1. Before calling for assistance...
Performance problems often result from little things
you can find and fix yourself without tools of any kind
If your refrigerator will not operate:
• Is the electric C'Ord plugged щп
• Is a fuse blown or a circuit breaker tripped"
• Is the Tempera’ure Control
Turned ONn
If there is a rattling or jingling noise, or other
unfamiliar sounds:
• Is something on top or behind the refrigerator mak­
ing noise when the refrigerator is running^
• New features on your new refrigerator make new
sounds. You miay be hearing air flowing from the
fans, timer clicks for the defrosting cycle, defrost
water draining into the defrost pan
If your ice maker will not operate:
• Has the freezer had enough time to get cold't' With
a new refrigerator, this might take overnight
• Is the signal arm ON,,,in the down position?
• Is the water va
jo turned on? Is water getting to the
ce maker?
If there is water in the defrost pan:
• In hot, muggy weather, this is normal. The pan can
even be half fuN Make sure the refrigerator is leve
so the pan doesn't overflow.
If the lights aren’t working:
• Check fuses and circuit breakers Make sure it's
plugged in
if a bulb is burned out:
• See instructions for changing light bulbs on page
7, Use appliance bulbs only
If the motor seems to run too much:
• Is the condenser, behind the base grille, free of
dust and lint?
• On hot days, эг if the room is warm, the motor
naturally runs longer,
• If the door has been opened a lot, or if a large
amount of food has been put in, the motor will run
longer to cool down the Interior,
Remember: Motor running time depends on dif­
ferent things: number of door openings, amount of
food stored, temperature of the room, setting of the
controls
And, your new refrigerator may be larger than
your old one so it nas more space to be cooled. It
also has a regular freezer instead of a frozen food
compartment. All this means better refrigeration and
may require more running time than your old one.
2. If you need assistance ...
Call Whirlpool COOL-LINE' service assis­
tance telephone number. Dial free from:
Continental U.S.............................. (800)253-1301
Michigan..................................... (800) 632-2243
Alaska & Hawaii ........................ (800)253-1121
and talk with one of our trained Consultants, The
Consultant can instruct you in how to obtain satisfac­
tory operation from your appliance or, if service is
necessan/, recommend a qualified service com­
pany in your area
3. If you need service ...
Whirlpool has a na­
tionwide network of
franchised TECH-CARE"
Service
Companies,
TECH-CARE service
technicians are trained
to fulfill the product
warranty and provide
after-warranty service,
anywhere in the United
States To locate
TECH-CARE service in your area, call our COOL-LINE
service assistance telephone number [see Step 2) or
look in yourtelephone directory Yellow Pages under
Whirlpool
rfC//-CA^f
FRANCHISED SERVICE
A P P L I A N C E S — H O U S E H O L D -
M A J O R — S E R V I C E & R E P A I R
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OR
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OR
E L E C T R I C A L A P P L I A N C E S —
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f r a n c h i s e d t e c h - c a r e s e r v i c e
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W A S H I N G M A C H I N E S . D R Y E R S
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WHIRLPOOL APPLIANCES
FRANCHISED TECH-CARE SERVICE
S E R V I C E C l > M ! ’ . \ M E E
XV: SERVICE CO
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4. If you have a problem ...
Call our COOL-LINE service assistance telephone
number (see Step 2] and talk with one of our Consul­
tants, or if you prefer, write to:
Mr Guy Turner, Vice President
Whirlpool Corporation
Administrative Center
2000 US-33 North
Benton Harbor, Ml 49022
If you must call or write, please provide: model
number, serial number, date of purchase, and a
complete description of the problem. This informa­
tion is needed in order to better respond to your
request for assistance
<
3
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'SE" 1$ a registered trademark of Whirlpool
Corporation for quality parts Look for tdis sympoi
of quality whenever you need a replacement
pari for your Whiripoo'appliance ESP
replacement parts will fit right and work nghl
because they are made to the same exacting
specifications used to build every- new
Whirlpool appliance
15