Cobra Electronics XRS 9845 - Manual (Page 22)

Product Service
Customer Assistance
Nothing Comes Close to a Cobra ® 39
Warranty
Warranty
38 English
Product Service
•
For any questions about operating or installing this new Cobra product, or if
parts are missing…
PLeASe CALL CoBRA FIRST…do not return this
product to the store. See customer assistance on page A1.
If this product should require factory service, please call Cobra before
sending the product. This will ensure the fastest turn-around time on any
repair. If Cobra asks that the product be sent to its factory, the following
must be furnished to have the product serviced and returned:
1. For Warranty Repair include some form of proof-of-purchase, such as
a mechanical reproduction or carbon of a sales receipt. Make sure the
date of purchase and product model number are clearly readable. If the
originals are sent, they cannot be returned;
2. Send the entire product;
3. Enclose a description of what is happening with the product. Include
a typed or clearly printed name and address of where the product is
to be returned, with phone number (required for shipment);
4. Pack product securely to prevent damage in transit. If possible,
use the original packing material;
5. Ship prepaid and insured by way of a traceable carrier such as
United Parcel Service (UPS) or Priority Mail to avoid loss in transit to:
Cobra Factory Service, Cobra Electronics Corporation, 6500 West Cortland
Street, Chicago, Illinois 60707 U.S.A.;
6. If the product is in warranty, upon receipt of the product it will
either be repaired or exchanged depending on the model. Please
allow approximately 3 – 4 weeks before contacting Cobra for status.
If the product is out of warranty, a letter will automatically be sent
with information as to the repair charge or replacement charge.
For any questions, please call 773-889-3087 for assistance.
Limited 1-Year Warranty
•
For Products Purchased in the U.S.A.
Cobra Electronics Corporation warrants that its Cobra 15 Band Radar/Laser
Detectors, and the com po nent parts thereof, will be free of defects in
workmanship and materials for a period of one year from the date of first
consumer purchase. This war ran ty may be enforced by the first consumer
pur chas er, pro vid ed that the product is utilized within the U.S.A.
Cobra will, without charge, repair or replace, at its option, de fec tive 15 Band
Radar/Laser Detectors, products or com po nent parts upon de liv ery to the
Cobra Factory Service Department, ac com pa nied by proof of the date of first
consumer pur chase, such as a du pli cat ed copy of a sales receipt.
You must pay any initial shipping charges required to ship the product for
warranty service, but the return charges will be at Cobra’s expense, if the
product is repaired or replaced under warranty.
This warranty gives you specific rights, and you may also have other rights
which vary from state to state.
Exclusions: This limited warranty does not apply:
1. To any product dam aged by accident.
2. In the event of misuse or abuse of the product or as a result
of un au tho rized alterations or repairs.
3. If the serial number has been altered, defaced or re moved.
4. If the owner of the product resides outside the U.S.A.
All implied warranties, including war ran ties of mer chant abil i ty and fitness for
a par tic u lar purpose are limited in duration to the length of this warranty.
Cobra shall not be liable for any incidental, con se quen tial or oth er dam ag es;
including, without lim i ta tion, damages re sult ing from loss of use or cost of
in stal la tion.
Some states do not allow limitations on how long an implied warranty lasts
and/or do not allow the ex clu sion or limitation of incidental or con se quen tial
dam ag es, so the above lim itations may not apply to you.
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