Limited warranty – Vizio CA27-A0 - Quickstart Guide User Manual
Page 30
Attention! The text in this document has been recognized automatically. To view the original document, you can use the "Original mode".
Limited Warranty
This limited warranty covers Computers purchased as new in the United
States. Canada, Mexico, and Puerto Rico. VIZIO provides a one-year limited
warranty and up to one year of complimentary telephone technical support
to the original purchaser of new computers against defects in materials
and workmanship for a period of one (1) year of normal consumer (non
commercial) usage and up to ninety (90) days for commercial use.This limited
warranty is non-transferrable. If a computer covered by this limited warranty
is determined to be defective within the warranty period. VIZIO will, unless
otherwise required by applicable law. either repair or exchange the computer
at its sole option and discretion.
How to Obtain Warranty Service (Pre-auttiorization required)
To obtain warranty service, contact VIZIO Technical Support via email:
[email protected] (an email agent will respond to your inquiry within
one business day) or via phone at 877.698.4946 from 5:00AM to 7:00PM PSX or
. PRE-AUTHORIZATION MUST BE OBTAINED BEFORE SENDING
ANY COMPUTER TO A VIZIO SERVICE CENTER. Proof of purchase in the form of
a purchase receipt or copy thereof is required to show that the computer is
within its warranty period.
Exchange
Should VIZIO elect to exchange a computer due to a covered defect
during the warranty period, the replacement unit may. at VIZIO's sole option
and discretion, be new or one which has been recertified, reconditioned,
refurbished or otherwise remanufactured from new or used parts and is
functionally equivalent to the original computer.
Repair: Parts and Labor
There will be no charge for parts or labor to repair a computer for a covered
defect during the warranty period. Replacement parts may, at VIZIO's sole
option and discretion, be new, used, reconditioned, refurbished or otherwise
remanufactured or recertified as functionally equivalent replacement parts.
Remaining Warranty
Repaired or exchanged units are warranted for the remaining portion of the
computer's original warranty or for ninety (90) days from warranty service or
exchange, whichever is longer. Any upgrade to the original computer will be
covered only for the duration of the original warranty period.
Returning Your Computer for Warranty Service
V
ìzio
is not responsible for transportation costs to the service center, but VIZIO
will cover return shipping to the customer. Computer(s) returned to VIZIO's
service center must include all parts and accessaries and must be shipped
in a single shipment in either the original carton box and shipping material or
in packaging that affords an equal degree of proteotion. Replacement bcxes
and material may be available from, or required by, VIZIO and may be provided
free of charge in some cases. VIZIO Technical Support will provide instructions
for packing and shipping the ccvered computer to the VIZIO service center.
Please read the 'Software, Personal Data, and Other User Stored Information'
section below for very important warnings regarding data loss on Computers
returned for any type of warranty service (repair cr exchange).
Exclusions
VIZIO'S one-year limited warranty only covers defects in materials and
wcrkmanship. This limited warranty does not cover, for example: abuse,
accident, acts cf God, consumable parts such as batteries (unless the
battery's fully charged capacity falls belcw 50% cf its rated capacity within
the first year from the date of purchase) and protective ccatings. cosmetic
damage (e.g. scratches, dents, cracks), damage caused by use with ncn-
VIZIO products (e.g. accessories, housing, parts or software), damages from
shipping, improper installation or operation, improper voltage supply or power
surges, lack of reasonable use. misuse, modifications or alterations, normal wear
and tear or aging, all software including but net limited to operating system
software and any and all applications even if distributed by VIZIO. as well as
installation and set-up issues or any tampering or repairs attempted by anyone
other than by a VIZIO authorized service center. Computers with unreadable
or removed serial numbers or requiring routine maintenance are not covered.
This limited warranty does not cover any items that are in one or more of the
following oategories: software; external devices (except as specifically noted);
accessories or parts added to a VIZIO system after the system is shipped from
VIZIO; accessories or parts that are not installed in the VIZIO factory. All monitors,
keyboards, and mice not shipped as original equipment with your computer
are not covered.Tbis one year limited warranty does not cover computers sold
'AS IS*. 'FACTORY RECERTIFIED*, or by a non-authorized reseller.
Limitations
THERE ARE NO EXPRESS WARRANTIES OTHER THAN THOSE USTED OR DESCRIBED
ABOVE. ANY IMPLIED WARRANTIES. INCLUDING ANY IMPUED WARRANTY
OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SHALL BE
LIMITED IN DURATION TO THE PERIOD OF TIME SET FORTH ABOVE. VIZIO'S TOTAL
LIABILITY FOR ANY AND ALL LOSSES AND DAMAGES RESULTING FROM ANY
CAUSE WHATSOEVER INCLUDING VIZIO'S NEGLIGENCE. ALLEGED DAMAGE.
OR DEFECTIVE GOODS. WHETHER SUCH DEFECTS ARE DISCOVERABLE OR
LATENT. SHALL IN NO EVENT EXCEED THE PURCHASE PRICE OF THE COMPUTER.
28