Toshiba TEC B-30 Series - Manual (Page 47)

EM 1-33004
4. TROUBLESHOOTING
It is our primary concern to give you full satisfaction and better service.
If, however, any problem arises in connection with the operation of this printer, please
check the following points before you call for service.
Error Message Problem Solution
SENSOR OR
LENGTH ERROR
1. The paper is not
placed correctly.
2. The feeding paper
is jammed and does
not feed smoothly.
3. The black mark or
feed gap sensor po­
sition is incorrect.
4. The combination of
the issuing condi­
tion and paper or
sensor does not
match.
1. Place the paper correctly.
Press PAUSE key.
2. Remove the jammed paper
and place the undamaged
paper correctly,
-> Press I PAUSE key.
3. Adjust the sensor position.
Press j PAUSE key.
4. Select the paper or sensor
matching the issuing con­
dition.
Press PAUSE I key.
NO PAPER The supply ran out. Load a new supply.
Press I PAUSE j kev.
NO RIBBON The ribbon ran out. Load a new ribbon.
^ Press PAUSE key.
^HEAD OPEN When the print head is
not set correctly, the
supply tries to feed or
issue.
Set the print head correctly.
^ Press PAUSE key.
CUTTER JAMMED
(for Cutter type only)
1. The paper is not cut
correctly.
2. The supply is jam­
med in the cutter
unit.
1. Set the cutter at the home
position.
^ Press PAUSE key.
2. Open the cutter cover and
remove the jammed (block­
ing) supply.
“> Press ¡PAUSEI key.
CUTTER COVER
OPEN
(for Cutter type only)
1. The cutter cover is
not closed firmly.
2. The cutter is not at
the home position.
1. Close the cutter cover
securely.
^ Press ! PAUSE key.
2. Set the cutter at the home
position.
-> Press I PAUSE key.
MISSING FEED KEY
ERROR After replacing with a
new supply, the supply
tries to issue one time
without feeding.
Change the issuing condition
for a new supply.
^ Turn off the power and then
turn it on again.
COMMUNICATION
ERROR
(except for
B-30-S1/H1/C1)
Error has occurred in
communicating with a
personal computer.
Turn off the power and then
turn it on again.
NOTE: When an error is not cleared by pressing the PAUSE! key. turn off the
power and then turn it on again.
When the power is turned on again, print data to be issued is cleared.
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