Technical support – Comtrol RocketPort EXPRESS SMPTE User Manual
Page 25
RocketPort EXPRESS SMPTE User Guide: 2000482 Rev. B
Troubleshooting - 25
Technical Support
Technical Support
Comtrol has a staff of support technicians available to help you. You should review
Before Calling Technical Support
on Page 15 before calling Technical Support. If
you call for Technical Support, please have the following information available:
•
Model number
•
Serial number
•
Interface type
•
Operating system type, release, and service package, and if Linux, the kernel
version
•
Device driver version
•
Computer make, model, speed, and single or dual processor
•
List other devices in the computer and their addresses
Comtrol
Corporate Headquarters
Support
Device drivers
ftp://ftp.comtrol.com/html/rp_express_smpte
_drivers.htm
Diagnostic and
Utilities
ftp://ftp.comtrol.com/html/rp_express_smpte_diag.htm
Web site
Phone
763.494.4100
Downloads
ftp://ftp.comtrol.com/html/default.htm