Comtrol RPSH Windows 2000 User Manual
Comtrol Software
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Table of contents
Document Outline
- How to Use this Document
- Driver Requirements
- Driver Features
- Connectivity Requirements
- Upgrading from Windows 95/98 or Windows NT
- Removing or Disabling the Device in Windows 2000
- 1. On the Windows desktop, right-click on the My Computer icon and select Manage.
- 2. Double-click on the Device Manager.
- 3. Open the Multi-port serial adapters entry (click the [+] button to expand the list).
- 4. Right-click on the device you want to disable or uninstall.
- 5. Select on of the following:
- 6. Exit the Device Manager window and resume normal operations.
- Installing the Driver
- 1. On the Windows desktop, right-click the My Computer icon.
- 2. Click Properties.
- 3. Select the Hardware tab.
- 4. Select the Hardware Wizard button.
- 5. Select the Next button when the Add/Remove Hardware wizard appears.
- 6. Select the Add/Troubleshoot a device option and the Next button.
- 7. Select the Add a new device option and the Next button.
- 8. Select the No, I want to select the hardware from a list option and the Next button.
- 9. Highlight Multi-port serial adapters when asked to choose the type of hardware to install and ...
- 10. Select Comtrol Corporation as the manufacturer, the appropriate Comtrol product you wish to i...
- 11. Select the Next button at the Start Hardware Installation screen.
- 12. Select the Finish button to complete the driver installation process.
- Upgrading the Driver
- 1. Unzip the file into a new subdirectory, for example: \Comtrol.
- 2. On the Windows desktop, right-click on the My Computer icon and select Manage.
- 3. Double-click on the Device Manager.
- 4. Open the Multi-port serial adapters item.
- 5. Highlight the device for which you want to update the driver, right-click, and select Disable.
- 6. Select Yes when this pop screen appears:
- 7. Double-click on the disabled device and select the Driver tab.
- 8. Select the Update Driver button.
- 9. Select the Next button to start the Upgrade Driver wizard.
- 10. Select the Display a list of the known drivers for this device so that I can choose a specifi...
- 11. Select the Have Disk button, browse to the location of the driver file that you extracted, an...
- 12. Highlight the device and select the Next button to install the driver with the default settings.
- 13. Select Yes to the Update Driver Warning popup window.
- 14. Select the Next button at the Install Device Driver screen.
- 15. Select Yes at the “Digital Signature Not Found” popup screen.
- 16. Select the Finish button to complete the driver installation process.
- 17. Select the Close button when you return to the Properties screen.
- 18. Select Yes to this popup screen to restart your system.
- Accessing the Main Setup Tab
- 1. On the Windows desktop, right-click the My Computer icon and select Manage.
- 2. Double-click on the Device Manager.
- 3. Click the [+] button for the device under Multi-port serial adapters to expand the view.
- 4. Highlight the device that you want to access.
- 5. Select Action --> Properties.
- 6. Select the Main Setup tab.
- Changing Device Properties or Setting Up Backup Servers
- Configuring Device Properties
- Configuring Port Properties
- Adding Additional Devices
- Troubleshooting
- 1. Verify that you are using the correct types of cables in the correct places and that all cable...
- 2. Verify that the unit is powered on.
- 3. Verify that the port polarity is correct, see the Hardware Installation documentation.
- 4. Enable the Verbose Event Log feature under the Setup Options tab and then reboot the server.
- 5. If you are using a 10/100mb NIC card, try locking the card to 10mb/s.
- 6. Verify that the Ethernet hub and any other network devices between the server and unit are pow...
- 7. If you are operating in a multiple-server environment, make sure that you are controlling the ...
- 8. Verify which servers are having problems controlling the device.
- 9. Verify that the network (MAC) address in the driver matches the address on the device.
- 10. Verify that you are addressing the port correctly. In many applications, device names above C...
- 11. Use the Test Terminal program (wcom32.exe) to troubleshoot communications on a port-by-port b...
- 12. Use the Port Monitor program (portmon.exe) to check for errors, modem control, and status sig...
- 13. Use the Peer Tracer program (peer.exe) to trace driver events.
- 14. Use the Device Advisor to help identify the problem.
- 15. If you have a spare device, try “hot-swapping” devices. If this corrects the problem, the dev...
- 16. Remove and reinstall the latest released driver from the ftp site.
- Adding a Program Group Under the Start Button
- 1. Access the Main Setup screen, highlight the device, and select the Properties button.
- 2. Change the name of the device or change a parameter and select the Ok button.
- 3. Select Yes when this popup screen appears:
- 4. Close the Program group. Now it will appear under the Start ---> Programs button.
- Using Test Terminal
- Testing a VS1000 or RocketPort Serial Hub
- 1. Place a loopback plug on the COM port you are testing. Make sure all connectors are seated fir...
- 2. From the Port menu, select Send Test Data. The program sends out a repeating data stream.
- 3. If further testing is required, select Loopback Test from the Port menu. If the loopback plug ...
- 4. Repeat Steps 2 and 3. If the port now passes the tests, the fault may lie in the interface box...
- Modem Control Signals
- Using Port Monitor
- Starting Port Monitor
- Changing Screen Appearance
- Column Setup
- Report Configuration
- Port Monitor Files
- Port Monitor Variables
- Using Peer Tracer
- Starting Peer
- Log Functions
- Using Peer
- Other Commands
- Using the Device Advisor
- Device Advisor Driver Messages
- Technical Support