Comtrol RocketPort Serial Hub Si Driver Installation for Windows 98 - Manual (Page 46)

Comtrol Corporate Headquarters 46
Technical Support
Comtrol has a staff of support technicians available to help you.
You should review Troubleshooting and Using Comtrol Tools and run through the diagnostics before calling
Technical Support.
Note: The web site has On-Line Technical Support available.
In addition, please have the following information available.
* The hardware serial number and MAC address can be found on printed tags on the bottom panel of the
unit.
Comtrol supplies a self-adhesive label with each RocketPort Serial Hub Si unit, which you can use to record
the serial number and network address. If the RocketPort Serial Hub Si unit is not in a readily accessible
location, check to see if this label has been filled out and posted elsewhere (for example, near the server
console.
Comtrol Corporate Headquarters
Internet URL: www.comtrol.com
FAQ Online Help: www.comtrol.com/coperate.htm
email: [email protected]
FTP site: ftp.comtrol.com
FAX: (763) 494-4199
Phone: (763) 494-4100
Comtrol Europe
Internet URL: www.comtrol.co.uk
email: [email protected]
FAX: +44 (0) 1 869-323-211
Phone: +44 (0) 1 869-323-220
Support Call Information
Item Information
Hardware Type
Hardware Serial Number*
MAC Address* (if using MAC addressing) 00 C0 4E 06 ____ ____
Operating system type
Driver part number and revision level
Server computer make, model, and speed
Other network devices and network (MAC)
addresses
Devices connected to the RocketPort Serial
Hub Si