Drawmer DS501 Power Gate - Manual (Page 13)

DS501 OPERATORS’ MANUAL 11
IF A FAULT DEVELOPS
For warranty service please call Drawmer Electronics Ltd. Or their nearest
authorised service facility, giving full details of the difficulty. On receipt of this
information, service or shipping instructions will be forwarded to you. No
equipment should be returned under the warranty without prior consent from
Drawmer or their authorised representative.
For service claims under the warranty agreement a service Returns Authorisation
(RA) number will be given. Write this RA number in large letters in a prominent
position on the shipping box. Enclose your name, address, telephone number, copy
of the original sales invoice and a detailed description of the problem.
Authorised returns should be prepaid and must be insured. All Drawmer products
are packaged in specially designed containers for protection. If the unit is to be
returned, the original container must be used. If this container is not available, then
the equipment should be packaged in substantial shock-proof material, capable of
withstanding the handling for the transit.
CONTACTING DRAWMER
Drawmer Electronics Ltd., will be pleased to answer all application questions to
enhance your usage of this equipment. Please address correspondence to:
Drawmer (Technical Help line) : Coleman St.: Parkgate : Rotherham : S62 6EL : UK
or, E-mail us on : [email protected]
Drawmer dealers, Authorised service departments and other contact information
can be obtained from our web pages on http://www.drawmer.com