Printer solutions, Printer, Presario 1800 series – Compaq XL183 User Manual

Page 67

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P

RESARIO

N

OTEBOOK

M

AINTENANCE

AND

S

ERVICE

G

UIDE

1800 S

ERIES

T

ROUBLESHOOTING

31

Presario 1800 Series

Models: XL180, XL181, XL182, XL183, XL184, XL185,

and XL190, XL191, XL192

Printer Solutions

If you experience problems printing, run a printer self-test. Refer to the documentation

provided with the printer for instructions. If the self-test fails, the problem is associated

with the printer, not the Notebook. To diagnose other printing problems, refer to the

printing section of the application documentation.

Printer

Problem

Probable Cause

Solution(s)

Printer will not turn on. The signal cable may not be

connected properly, or the

printer is unplugged.

Make sure that the signal cable is

properly connected and that the

power cord is connected to the

electrical outlet.

Printer will not print.

Printer is not turned on or is

offline.

Turn the printer on and set it to

online.

Paper tray is empty.

Fill the paper tray with paper and

set the printer to online.

The device drivers for the

application are not installed.

Refer to the printer

documentation to install the

correct printer driver.

Printer is set up for a

network, but is not connected

to the network.

Connect the printer to the

network.

Printer cable is too long,

unshielded, or defective.

Replace the cable.

Printer prints garbled

information.

Correct printer drivers are not

installed.

Refer to the printer

documentation to install the

correct printer driver.

Cable is not connected

properly.

Make sure that the printer signal

cable is properly connected to the

Notebook.

Cable is defective.

Replace the printer cable and

retest.

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