3 getting help, Getting help -3 – Cabletron Systems SEHI100TX-22 User Manual
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Getting Help
SEHI100TX User’s Guide
1-3
1.3 GETTING HELP
If you need additional support related to this device, or if you have any
questions, comments, or suggestions concerning this manual, contact
Cabletron Systems Technical Support:
Before calling Cabletron Systems Technical Support, have the following
information ready:
•
A description of the failure
•
A description of any action(s) already taken to resolve the problem
(e.g., changing mode switches, rebooting the unit, etc.)
•
A description of your network environment (layout, cable type, etc.)
•
Network load and frame size at the time of trouble (if known)
•
The serial and revision numbers of all Cabletron Systems products in
the network
•
The device history (i.e., have you returned the device before, is this a
recurring problem, etc.)
•
Any previous Return Material Authorization (RMA) numbers
Phone
(603) 332-9400
Monday – Friday; 8
A
.
M
. – 8
P
.
M
. Eastern Time
CompuServe
GO CTRON from any ! prompt
Internet mail
FTP
ctron.com (134.141.197.25)
Login
anonymous
Password
your email address
BBS
(603) 335-3358
Modem setting
8N1: 8 data bits, 1 stop bit, No parity
For additional information about Cabletron Systems products, visit our
World Wide Web site: http://www.cabletron.com/