Troubleshooting, English – Levana ERA User Manual

Page 25

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25

TROUBLESHOOTING

ISSUE

POSSIBLE SOLUTION

Equipment does not function

•

Camera and/or parent unit are not switched on

•

The battery is drained

•

The power adapters are not connected

No reception

•

Camera and parent unit are not paired

•

Camera is too far away from parent unit

•

Wrong camera channel is selected (manufacturer has preset and paired

the included camera to camera channel 1)

Reception Interference (static)

•

The camera and parent unit are too far apart

•

The battery power is too low

•

Other electronic devices are interfering with the signal

•

The camera or parent unit are placed near too many metal objects

Feedback (screeching, static)

•

The camera and parent unit are too close together

•

The volume on the parent unit is set too high

Picture, no sound

•

Volume setting is too low

Picture is black and white

•

Night vision LEDs are ON; Increase the amount of light in the room

being monitored

The rechargeable battery will not charge

•

The power adapter is not connected to the parent unit

•

Battery pack is not seated properly inside the battery compartment

Cannot take pictures

•

No SD card or SD is not correctly inserted

"SD MEMORY ERROR" message

•

No SD card or SD is not correctly inserted

Maintenance
•

Clean the surfaces of the camera and parent unit with a soft, lint-free cloth

•

If the units become dirty, please use a lightly damp cloth to wipe surfaces, taking care to not allow water into any openings

•

Never use cleaning agents or solvents

ENGLISH

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