phil&teds escape v2 2009 - Manual (Page 8)

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Customer costs within the warranty.
The customer is responsible for any inwards
freight charge to return the product to the
manufacturer or its representative for warranty
and/or service.
Customer costs outside the warranty.
Where proof of purchase is not provided or
the product is outside of the one year warranty
period: the manufacturer (or agent) reserves
the right to charge a service fee and/or charge
for parts replaced/repaired. A return freight
charge may apply.
Exclusions: any consequential loss or damage
to any person or property directly or indirectly
as a result of using the product.
Who do I contact?
Please discuss any warranty or service que-
ries with your store of purchase. You will be
required to show proof of purchase. They will
inform you of the next steps. Products returned
directly to the manufacturer by customers will
NOT be eligible for claims under warranty.
carry
rights ` remedies
*consumers may have extra rights in some countries or states.
Our products are warranted against defects
in materials and workmanship for one year
from the date of purchase. If the product has
a manufacturing fault we will repair it for free.
If not practical to repair it, we will, at our
discretion, replace the part in question. If the
product fails due to wear and tear, accident,
neglect or negligence, or is outside the
warranty, we will happily repair it for a reason-
able charge.*
Who is covered?
The original purchaser buying product from
an authorised dealer. Proof of purchase is
required.
What is covered?
Workmanship or materials that are deemed
faulty, providing the product has at all times
been used in normal conditions in accordance
with the instructions, & has been properly
maintained.
What is not covered?
Second hand product, modified product, poor-
ly maintained product, normal wear, fading and
fabric cuts, improper use (by way of example):
abnormal use; not following instructions; a
child left unattended; excessive load; transport
damage i.e. airline or freight damage.