Pro Boat PRB3550S - Manual (Page 10)

10
WARRANTY SERVICES
Questions, Assistance, and Repairs: Your local hobby store and/or
place of purchase cannot provide warranty support or repair . Once as-
sembly, setup or use of the Product has been started, you must contact
Horizon directly . This will enable Horizon to better answer your ques-
tions and service you in the event that you may need any assistance .
For questions or assistance, please direct your email to
productsupport@horizonhobby .com, or call 877 .504 .0233 toll free to
speak to a Product Support representative . You may also find
information on our website at www .horizonhobby .com .
Inspection or Repairs: If this Product needs to be inspected or
repaired, please use the Horizon Online Repair Request submission
process found on our website or call Horizon to obtain a Return Mer-
chandise Authorization (RMA) number . Pack the Product securely using
a shipping carton . Please note that original boxes may be included, but
are not designed to withstand the rigors of shipping without additional
protection . Ship via a carrier that provides tracking and insurance for
lost or damaged parcels, as Horizon is not responsible for merchandise
until it arrives and is accepted at our facility . An Online Repair Request
is available at www .horizonhobby .com http://www .horizonhobby .
com under the Repairs tab . If you do not have internet access, please
contact Horizon Product Support to obtain a RMA number along with
instructions for submitting your product for repair . When calling Hori-
zon, you will be asked to provide your complete name, street address,
email address and phone number where you can be reached during
business hours . When sending product into Horizon, please include
your RMA number, a list of the included items, and a brief summary of
the problem . A copy of your original sales receipt must be included for
warranty consideration . Be sure your name, address, and RMA number
are clearly written on the outside of the shipping carton .
Notice: Do not ship batteries to Horizon. If you have any issue with
a battery, please contact the appropriate Horizon Product Support
office.
Warranty Inspection and Repairs: To receive warranty service,
you must include your original sales receipt verifying the proof-
of-purchase date. Provided warranty conditions have been met, your
Product will be repaired or replaced free of charge . Repair or
replacement decisions are at the sole discretion of Horizon .
Non-Warranty Repairs: Should your repair not be covered by war-
ranty the repair will be completed and payment will be required
without notification or estimate of the expense unless the expense
exceeds 50% of the retail purchase cost. By submitting the item for
repair you are agreeing to payment of the repair without notification .
Repair estimates are available upon request . You must include this
request with your repair . Non-warranty repair estimates will be billed
a minimum of ½ hour of labor . In addition you will be billed for return
freight . Horizon accepts money orders and cashiers checks, as well as
Visa, MasterCard, American Express, and Discover cards . By
submitting any item to Horizon for inspection or repair, you are
agreeing to Horizon’s Terms and Conditions found on our website under
the Repairs tab .
Country of
Purchase Horizon Hobby Address Phone Number/ Email
United States
Horizon Service Center
(Electronics and engines)
Horizon
Product Support
(All other products) 4105 Fieldstone Rd
Champaign, Illinois
61822 USA 877-504-0233
productsupport@horizonhobby .com
United
Kingdom Horizon Hobby
Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS, United Kingdom +44 (0) 1279 641 097
sales@horizonhobby .co .uk
Germany Horizon
Technischer Service Hamburger Str . 10
25335 Elmshorn
Germany +49 (0) 4121 46199 66
service@horizonhobby .de
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
France +33 (0) 1 60 47 44 70