Pro Boat PRB3650 User Manual
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If you as the Purchaser or user are not
prepared to accept the liability associated
with the use of this Product, you are advised
to return this Product immediately in new and
unused condition to the place of purchase.
Law: These Terms are governed by Illinois
law (without regard to conflict of law
principals).
Questions, Assistance, and Repairs
Your local hobby store and/or place of
purchase cannot provide warranty support
or repair. Once assembly, setup or use of
the Product has been started, you must
contact Horizon directly. This will enable
Horizon to better answer your questions and
service you in the event that you may need
any assistance. For questions or assistance,
please direct your email to productsupport@
horizonhobby.com, or call 877.504.0233
toll free to speak to a Product Support
representative. You may also find information
on our website at www.horizonhobby.com.
Inspection or Repairs
If this Product needs to be inspected or
repaired, please use the Horizon Online
Repair Request submission process found
on our website or call Horizon to obtain a
Return Merchandise Authorization (RMA)
number. Pack the Product securely using a
shipping carton. Please note that original
boxes may be included, but are not designed
to withstand the rigors of shipping without
additional protection. Ship via a carrier
that provides tracking and insurance for
lost or damaged parcels, as Horizon is
not responsible for merchandise until it
arrives and is accepted at our facility. An
Online Repair Request is available at www.
horizonhobby.com http://www.horizonhobby.
com under the Repairs tab. If you do not
have internet access, please contact Horizon
Product Support to obtain a RMA number
along with instructions for submitting your
product for repair. When calling Horizon, you
will be asked to provide your complete name,
street address, email address and phone
number where you can be reached during
business hours. When sending product into
Horizon, please include your RMA number,
a list of the included items, and a brief
summary of the problem. A copy of your
original sales receipt must be included for
warranty consideration. Be sure your name,
address, and RMA number are clearly written
on the outside of the shipping carton.
Notice: Do not ship batteries to Horizon.
If you have any issue with a battery,
please contact the appropriate Horizon
Product Support office.
Warranty Inspection and Repairs
To receive warranty service, you
must include your original sales
receipt
verifying the proof-of-purchase date.
Provided warranty conditions have been met,
your Product will be repaired or replaced free
of charge. Repair or replacement decisions
are at the sole discretion of Horizon.
Non-Warranty Repairs
Should your repair not be covered
by warranty the repair will be
completed and payment will be
required without notification or
estimate of the expense unless the
expense exceeds 50% of the retail
purchase cost.
By submitting the item for
repair you are agreeing to payment of the
repair without notification. Repair estimates
are available upon request. You must include
this request with your repair. Non-warranty
repair estimates will be billed a minimum of
½ hour of labor. In addition you will be billed
for return freight. Horizon accepts money
orders and cashiers checks, as well as Visa,
MasterCard, American Express, and Discover
cards. By submitting any item to Horizon
for inspection or repair, you are agreeing to
Horizon’s Terms and Conditions found on our
website under the Repairs tab.
United States
(Electronics and engines)
Horizon Service Center
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
(All other products)
Horizon Product Support
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233