PS Engineering PAC24 Installation Manual - Manual (Page 32)

PS Engineering
PAC24 Series Audio Selector Panel and Intercom System
Installation and Operator’s Manual
200-240-0010 4-1 Rev. 24, Dec. 2013
Section IV- Warranty and Service
4.1 Warranty
In order for the factory warranty to be valid, the installations in a certified aircraft must be accomplished
by an FAA-certified avionics shop and authorized PS Engineering dealer. If the unit is being installed by
a non-certified individual in an experimental aircraft, a factory-made harness must be used for the war-
ranty to be valid.
PS Engineering, Inc. warrants this product to be free from defect in material and workmanship for a pe-
riod of three (3) years from the date of sale.
In the event of a problem, contact the authorized PS Engineering Dealer where the product was purchased
for assistance. Units will not be accepted by PS Engineering for repair without a Return Authorization.
During the first twelve (12) months of the warranty period, PS Engineering, Inc., at its option, will send a
replacement unit at our expense if the unit should be determined to be defective after consultation with the
PS Engineering dealer who sold the unit and a PS Engineering, Inc. factory technician.
For the remaining twenty-four (24) months, three-year warranty period, PS Engineering, Inc., at its op-
tion, will send a replacement unit at the customers expense if the unit should be determined to be defective
after consultation with an authorized PS Engineering dealer.
All transportation charges for returning the defective units are the responsibility of the purchaser. All
domestic transportation charges for returning the exchange or repaired unit to the purchaser will be borne
by PS Engineering, Inc. The risk of loss or damage to the product is borne by the party making the ship-
ment, unless the purchaser requests a specific method of shipment. In this case, the purchaser assumes the
risk of loss.
This warranty is not transferable. Any implied warranties expire at the expiration date of this warranty.
PS Engineering SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES.
This warranty does not cover a defect that has resulted from improper handling, storage or preservation,
or unreasonable use or maintenance as determined by us. This warranty is void if there is any attempt to
dissemble this product without factory authorization. This warranty gives you specific legal rights, and
you may also have other rights, which may vary from state to state. Some states do not allow the exclusion
of limitation of incidental or consequential damages, so the above limitation or exclusions may not apply
to you.
All items repaired or replaced under this warranty are warranted for the remainder of the original war-
ranty period. PS Engineering, Inc. reserves the rights to make modifications or improvements to the prod-
uct without obligation to perform like modifications or improvements to previously manufactured prod-
ucts.
4.2 Factory Service
Call PS Engineering, Inc. at (865) 988-9800 before you return the unit. This will allow the service technician to pro-
vide any other suggestions for identifying the problem and recommend possible solutions.
After discussing the problem with the technician and you obtain a Return Authorization Number, ship product to:
PS Engineering, Inc.
Attn: Service Department
9800 Martel Rd
Lenoir City, TN 37772
(865) 988-9800
FAX (865) 988-6619
Email: [email protected]
Units that arrive without an RMA number, or telephone number for a contact will be returned rejected. PS Engineer-
ing is not responsible for items sent via US Mail.