Ram Trucks 2014 ProMaster Commercial - Warranty Manual - Manual (Page 36)

• The entire dispute settlement process will normally
take no longer than 40 days.
• The CAP dispute settlement procedure does not take
the place of any state or Federal legal remedies
available to you. Whether or not you decide to submit
your dispute to the Process, you are free to pursue
other legal remedies.
D. Notice Under State Lemon Laws
Some states have laws allowing you to get a replacement
vehicle or a refund of the vehicle’s purchase price under
certain circumstances. These laws vary from state to
state. If your state law allows, Chrysler requires that you
first notify us in writing of any service difficulty that you
may have experienced so that we can have a chance to
make any needed repairs before you are eligible for
remedies provided by these laws. In all other states, we
ask that you give us written notice of any service
difficulty. Send your written notice to the Chrysler
Customer Assistance Center at the address in 7.2.
7.2 Helpful Addresses and Telephone
Numbers
Here are the addresses and telephone numbers of the
Chrysler Customer Assistance Center that can help you
wherever you happen to be. Contact the one that covers
your area:
• In the United States:
Chrysler Customer Assistance Center
P.O. Box 21-8004
Auburn Hills, Michigan 48321-8004
Phone: (866) 726-4636
To contact Chrysler by email,
simply access the following website:
www.ramtrucks.com
(click on the
ЉContact UsЉ button)
HOW TO DEAL WITH WARRANTY PROBLEMS
34