StarTech.com SVID2USB2NS - Manual (Page 10)

Instruction Manual
7
Troubleshooting
Q1 : Why can’t my system detect the SVID2USB2NS?
A1 : Check that you’ve enabled USB 2.0 in the motherboard BIOS setup.
Please make sure that your system has the latest USB 2.0 host driver.
For Windows® XP, please upgrade to Service Pack 2 or above.
For Windows® 2000, please upgrade to Service Pack 3 or above.
Q2 : Why can’t I see video display?
A2 : Perhaps the video system setup is incorrect; please check your hardware
connection and choose the correct Video Format from the Options menu
Please make sure that your system has the latest USB 2.0 host driver.
For Win XP, please upgrade to Service Pack 2 or above.
For Win 2000, please upgrade to Service Pack 3 or above.
Q3 : Why is the resolution always in 320x240 under preview mode?
A3 : It’s because you plugged the SVID2USB2NS in a USB 1.1 port, or perhaps even
though your USB port is 2.0, it may not have upgraded to USB 2.0 drivers. Please make
sure your USB port is USB 2.0, and have already upgraded the USB 2.0 host driver
available from Microsoft’s Website.
Q4 : Why does the system show “High Speed device plug into Full speed USB port…”
A4 : Please make sure your system supports USB 2.0 hardware.
Please make sure that you’ve installed USB 2.0 Host drivers.
Q5 : Why do I get unstable video during preview and recording?
A5 : If you are using Ultra DMA hard disk, please updated the latest driver of IDE ATA/
ATAPI controller. Certain motherboards’ bundled driver are not of the latest version, we
suggest that you use Windows’ own system bundled driver.
Q6 : Why can’t I hear anything under preview mode?
A6: The audio needs to go through sound card’s Line-in, please check your sound card
setting.