StarTech.com VS410RVGAA - Manual (Page 8)

Instruction Manual
5
Troubleshooting
Symptom Solution
Remote Control does not work/
stopped working
Make sure the front panel of the video switch is not
blocked or obscured by other objects.
Make sure you are pointing the remote control
directly at the front panel of the video switch.
Try switching using the buttons on the front panel
of the video switch:
If this works correctly, replace the battery (CR-23) in
the remote control.
If this does not work, the video switch has locked
up (see below).
No video
Check the front panel of the video switch to make
sure the correct input is selected.
Make sure the video source connected to the input
is turned on or awake.
Make sure that the monitor/display is set to the
VGA input.
If the video source has multiple outputs (e.g.
laptop), make sure the VGA port is active.
Check that the VGA cables are securely connected:
Between the video source and the input on the
video switch.
Between the monitor/display and the output on
the video switch.
Connect the display directly to the video source to
make sure the output video resolution is supported
by the display (e.g. 1920x1200 or 1080p).
Ensure this video resolution is also supported by
the video switch.
If all other checks fail, try replacing the VGA cables.
Video is blurry and/or has bad color
Check that the VGA cables are securely connected:
Between the video source and the input on the
video switch.
Between the monitor/display and the output on
the video switch.
Try replacing the VGA cables.