StarTech.com SV565UTPDUV Manual - Manual (Page 14)

Instruction Manual
12
PROBLEM CAUSE SOLUTION
Video frames are
being dropped
• The extender is not
compatible with
HDMI.
1. Contact Technical Support.
Video LED is off • One or both of the
HDMI/DVI cables are
not connected, are
of poor quality or are
malfunctioning.
• The sink or source is
not supported.
• The KVM extender
product is
malfunctioning.
1. Confirm extender operation with
HDMI/DVI cables that are less
than 5m (16’ 4”) in length.
2. Confirm extender operation with
a Cat 5e patch cable.
3. Contact Technical Support.