StarTech.com SV565LANDUA - Manual (Page 12)

Instruction Manual
9
Problem Cause Solution
All LEDs on both the
Local Extender unit
and Remote Extender
unit are on, but the
USB device does not
operate correctly
or is detected as an
“Unknown Device” in
the Operating System.
The USB device is
malfunctioning.
The computer does
not recognize the
USB device.
The application
software for the
device is not
operating.
The KVM extender
product is
malfunctioning.
1. Disconnect the KVM extender
product from the computer.
2. Connect the USB device directly
to the USB port on the computer.
3. If the USB device does not
operate properly, consult the user
documentation for the device.
4. Update your system BIOS, chipset
or USB Host controller drivers
from your System/Motherboard
manufacturer’s website.
5. Make sure the Operating
System has all the latest updates
installed.
6. If the device operates properly
when directly connected to the
computer, connect another device
(of a different type) to the KVM
extender product. Connect the KVM
extender product to the computer.
7. If the second device does
not operate, the KVM extender
product may be malfunctioning.
Contact Technical Support for
assistance.
8. If the second device does
operate properly, the first device
may not be compatible with the
KVM extender product.
Microphone or
Headphone doesn’t
operate correctly.
The audio device is
not enumerated on
the host computer.
Audio jack not fully
inserted.
The two connectors
for the Microphone
and Headphone are
reversed.
1. Check that the CMEDIA device
is enumerated on the host
computer. On Mac it will be listed
as USB PNP device.
2. If the CMEDIA device is not
enumerated contact Technical
Support.