Sure Heat MO, SH, CSO - Manual (Page 7)

MAINTENANCE
Very little maintenance is required. The carbon deposit resulting from combustion is natural and adds to the realistic
appearance of the set. If carbon becomes excessive it can be lightly brushed or vacuumed away.
TROUBLE SHOOTING
Problem
Cause Corrective Action
1. No Ignition valve not on turn valve on
gas line not clear inspect supply lines for tube kinks or obstructions
2. Inadequate Flame valve partially closed open valve fully
gas line obstruction inspect burner for tube kinks or obstructions
log arrangement rearrange logs to desired pattern
LIMITED WARRANTY
Warranty shall apply to the original purchaser at the original installation point only.
All logs are guaranteed for three years against manufacturer’s defects.
The burner assembly system is guaranteed for a period of (3) years from the date of purchase and will be replaced for freight
costs only.
Pilot, valves and thermocouples are guaranteed for a period of one (1) year under the original manufacturers warranty.
General Warranty: This warranty does not apply in the case of improper installation, neglect, accident, misuse or as a result of
modifications of the original product.
All costs for removal and re-installation are the expressed responsibility of the purchaser.
For repair, replacement, or service to defective part(s)please contact our Customer Service Hotline, number below. Thereafter
with valid warranty registration and proof of purchase, call the Customer Service Hotline for authorization to ship defective
part prepaid and insured in original carton to Sure Heat Manufacturing, 1861 West Oak Parkway, Marietta, GA 30062. Goods
returned improperly packaged are the sole responsibility of purchaser.
It is agreed that any repair or replacement is the exclusive remedy from Sure Heat Manufacturing. In no case shall Sure Heat be
liable for any consequential damage or breach of this or any other warranty expressed or implied whatsoever. This limitation as
to consequential damages shall not apply in states where prohibited.
Purchased From:____________________________________________ Date:_________________
Size: c 18" c 21" c 30" Model:
Name:_________________________________________________ Phone: (____)_____________________
Address:________________________________________________________________________________
City:___________________________________________ State: _____ Zip: __________________________
Please photocopy and return within 14 days of purchase to
Sure Heat, 1861 West Oak Parkway, Marietta, GA 30062
If you have other questions, please contact the Customer Service Hotline — (800) 229-5647
R84026 Rev. 7/08