Candle-lite DB2 - Manual (Page 12)

Candle Customer Service and Satisfaction
12 OMEGAMON II for DB2 User’s Guide: CUA Interface, Version 540
Candle Customer Service and Satisfaction
Background
To assist you in making effective use of our products, Candle offers a variety of
easy-to-use online support resources. The Candle Web site provides direct links to a
variety of support tools that include these services:
eSupport allows you to create and update service requests opened with Customer
Service and Satisfaction (CSS).
eDelivery allows you to download products, documentation, and maintenance 24
hours a day, 7 days a week.
eNotification notifies you of product updates and new releases.
In addition, you can find information about training, maintenance plans, consulting and
services, and other useful support resources. Refer to the Candle Web site at
www.candle.com for detailed customer service information.
Candle Customer Service and Satisfaction contacts
You will find the most current information about how to contact Candle CSS by
telephone or email on the Candle Web site. Go to the
www.candle.com support section,
and choose the link to Support Contacts to locate your regional support center.