TruTrak Gemini PFD User Manual
Page 24
24
Return Merchandise Policy And Procedure
Under
no
circumstances
should
products
be
returned
to
TruTrak
without
first
obtaining
a
Return
of
Merchandise
Authorization
number
(RMA
#)
from
TruTrak.
An
RMA#
may
be
obtained
by
contacting
us
at
866-‐878-‐8725.
Products
that
do
not
have
an
RMA
#
will
not
be
processed.
Please
include
documentation
stating
the
reason
for
the
return
and
describing
any
symptoms,
failure
modes,
suspected
causes
of
damage,
diagnostics
performed,
data
collected,
etc.
Product(s)
should
be
packaged
in
their
original
shipping
containers.
In
lieu
of
this,
they
should
be
very
carefully
packaged
in
containers
suitable
to
protect
them
during
transit.
For
your
protection,
items
should
be
insured
for
the
full
value.
Note
that
damage
caused
during
shipping
will
not
be
repaired
under
warranty.
The
outside
of
the
box
must
be
clearly
marked
with
the
RMA
#
issued
by
TruTrak
and
the
RMA
#
must
also
be
noted
on
the
return
documents.
Products
will
be
returned
to
the
customer
at
no
charge
via
FedEx
Ground
or
UPS
Ground.
If
customer
requests
expedited
shipping
(2
nd
Day or Overnight) they will be charged the shipping cost
and
must
supply
a
credit
card
number.
INTERNATIONAL
SHIPMENTS:
TruTrak
sends
all
International
shipments
with
an
insurance
value
on
all
products.
The
customer
is
responsible
for
any
and
all
fees,
including
the
cost
of
shipment,
duties,
and
taxes
associated
with
the
shipment.