Hypercom T7Plus - Manual (Page 2)

Secure Payment Systems
Rev 1.1
HYPERCOM T7Plus CHECK INSTRUCTIONS
Secure Payment Systems Customer Service/ Technical Support – 888.313.7842
2. Miscellaneous Administrative Issues
a. Reprint Receipt (in case there was a printer problem)
i. Press the “Reprint” key (The reprint key is the last key in the third row) and enter in the invoice number found on the original
copy. If original copy not available, press the “Reports” key (The reports key is the first key in the third row) on the terminal,
press “3” for audit and then press “Enter”. (Or call customer service at (888) 313-7842 and ask for the last 6 digits of the item
number of the transaction)
b. If the terminal displays: “Call Ctr – NN” (where NN = a two digit number) you must immediately call the SPS voice authorization center
for operator approval. Upon receiving approval you must then:
i. Force the authorization into the batch (similar to forcing a credit card transaction), by immediately rerunning the transaction just
like the original transaction (do not delay, the customer needs to sign a printed receipt)
c. If the terminal displays an error response such as: “Micr/Chk # Error” or “DL Error” or “DOB Error” or “Phone # Error” or “State
Code Error” then rerun the transaction from the beginning. If the terminal responds with “Rerun As Paper” then rerun the
transaction from the beginning and select “1” at step #1 above.
3. Voiding an eCheck transaction
a. To void a transaction, press the “Void” key and enter the invoice number found on the receipt or audit report. Verify that the amount is
correct for the transaction and press “Enter”
4. SPS Batch Close (if using the ACH check conversion service)
a. If not on “Auto Settle”, press the “Settle” key (The settle key is the fifth key in the first row) .At the: “Enter password” prompt, enter
the password (generally it is four zeros (0000)) then press “Enter”
i. The Terminal will scan the batch and then display totals and ask if they are correct.
ii. If satisfied with totals press “Yes” or “Enter”. The terminal will dial the SPS processing center, clear the batch, and print a totals
report.
5. Printing Reports
a. Printing a Summary Report
i. Press the “Reports” key on the keypad (The Reports key is the first key in the third row)
ii. Press “4” for summary and then press “Enter”
b. Printing an Audit Report
i. Press the “Reports” key on the keypad (The Reports key is the first key in the third row)
ii. Press “3” for audit and then press “Enter”
iii. Type in the Host number and press “Enter”
c. Printing Batch History Report
i. Press the “Reports” key on the keypad (The Reports key is
the first key in the third row)
ii. Press “5” for history and then press “Enter”
iii. Type 03 for SPS and press “Enter”
iv. Type the desired start date in Month, Day, and Year format,
and then press “Enter”
6. Automatic Image transmission --- The terminal automatically causes images to be transmitted after the batch is settled. A receipt will be
printed denoting the number of images uploaded if successful, or the number of images not uploaded if unsuccessful. Please call the SPS
Customer Service line if image uploads are unsuccessful for more than two days in a row.
7. Manual Image Transmission (in case of failed automatic transmission – if using an imager)
a. Press “FUNCTION” key (The function key is the blue key in the first row) and then type 80 and press “Enter”
b. Terminal will display 1 = SEND 2 = CLR (clear images) 3 = INFO (states number of images in a storage). Select 1 to send images.
Note: Paper based transactions (where you select non ACH are not included in terminal reporting / batches)
Cable Requirements:
Supported check readers;
Magtek Mini MICR Cable Part Number: 22517577
Supported imagers;
Magtek MICR Imager Cable Part Number: 22410311
RDM EC5000 series Cable Part Number: 810306-001 A
RDM EC6000 series Cable Part Number: 810306-001 A