Specifications, Troubleshooting, Service – APC XS 1500 User Manual

Page 2: Contact information, Limited warranty, Transfer voltage and sensitivity adjustment

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SPECIFICATIONS

Item

Specification

On-line Input Voltage Range
(default settings)

83 - 147 Vac (RS model)
83 - 139 Vac (XS model)

Automatic Voltage Regulation (AVR)

+12% (XS model) +12% (RS model)

On-line Frequency Range

47 - 63 Hz (autosensing)

On-battery Waveshape

Stepped Sine Wave

Maximum Load

1000 VA - 600 W 1500 VA - 865 W

Typical Recharge Time

8 Hours

Operating Temperature

32

o

to 104

o

F

0

o

to 40

o

C

Storage Temperature

23

o

to 113

o

F

-5

o

to 45

o

C

Operating / Storage Relative Humidity

0 to 95% non-condensing

Size (H x W x D)

14.6 x 3.4 x 13.1 inch

37.1 x 8.6 x 33.3 cm

Weight

1000 VA 22 lbs (10 kg)
1500 VA 25 lbs (11 kg)

Shipping Weight

1000 VA 23 lbs (11 kg)

1500 VA 26 lbs (12 kg)

EMI Classification

FCC / DOC Class B Certified

On Battery Run-Time

See http://www.apc.com/product

TROUBLESHOOTING

Problem

Possible Cause

Corrective Action

Back-UPS will not switch on.

Back-UPS not connected to AC power source.

Ensure the Back-UPS is securely connected to an AC outlet.

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset
(push in) the rear panel circuit breaker. Switch on the Back-UPS
and plug in devices one at a time. If the circuit breaker trips
again, disconnect the device that caused the breaker to trip.

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See
Transfer Voltage and Sensitivity Adjustment.

Back-UPS does not power
essential equipment during an
outage.

Equipment plugged into a Surge Only outlet.

Unplug device from 'Surge Only' outlet and move to a 'Battery
Backup' outlet.

Back-UPS operates on battery
although utility power exists.

Back-UPS circuit breaker “tripped”.

Disconnect non-essential equipment from the Back-UPS. Reset
(push in) the rear panel circuit breaker. Switch the Back-UPS on
and plug equipment in one-at-a-time. If the circuit breaker trips
again, disconnect the device that caused the breaker to trip.

Utility input voltage quality is out of range.

Consider adjusting the transfer voltage and sensitivity. See
Transfer Voltage and Sensitivity Adjustment.

Back-UPS does not provide
expected backup time.

Back-UPS is heavily loaded.

Unplug non-essential equipment (printers, scanners, etc) from
the Battery Backup outlets and plug into 'Surge Only' outlets.

Back-UPS battery cartridge is discharged due to
recent power outage and has not had time to
recharge.

Charge the battery cartridge for 8 hours. Back-UPS runtime is
reduced until the battery cartridge is fully charged.

Battery has reached the end of its life.

Replace battery cartridge (see Order Replacement Battery
Cartridge
).

Red Replace Battery indicator is
flashing. Green On Line indicator
is on.

Internal battery cartridge is not connected.

Connect battery cartridge (see Connect Battery Cartridge).

Red Replace Battery indicator is
on.

Battery has reached the end of its life.

Replace the battery cartridge (see Order Replacement Battery
Cartridge
).

Red Overload indicator is on or
flashing.

Connected equipment is drawing more power than
the Back-UPS can provide.

Move one or more equipment power plugs from Battery Backup
outlets to Surge Only outlets.

Green On Line indicator is on and
all other front panel indicators are
flashing.

Internal UPS fault.

Contact APC Technical Support (see Contact Information).

Battery

Cartridge

REPLACE BATTERY CARTRIDGE

ORDER REPLACEMENT BATTERY CARTRIDGE

The battery cartridge typically lasts 3-6 years, shorter if subjected to frequent outages or elevated temperatures. Order part number RBC33.
Please recycle spent battery cartridges.

990-2163A Copyright © 2007 American Power Conversion All rights reserved.

APC and Back-UPS are registered trademarks of American Power Conversion.

All other trademarks are the property of their respective owners.

SERVICE

If the Back-UPS arrived damaged, notify the carrier.

If the Back-UPS requires service, do not return it to the dealer. The following
steps should be taken:

1.

Consult the Troubleshooting section to eliminate common problems.

2.

If the problem persists, go to http://www.apc.com/support/.

3.

If the problem still persists, contact APC Technical Support.

• Have the Back-UPS model number, serial number and date of purchase

available. Be prepared to troubleshoot the problem with an APC Technical
Support representative. If this is not successful, APC will issue a Return
Merchandise Authorization (RMA) number and a shipping address.

CONTACT INFORMATION

Technical Support

http://www.apc.com/support

Internet

http://www.apc.com

USA / Canada

1.800.800.4272

Mexico

292.0253 / 292.0255

Brazil

0800.12.72.1

Worldwide

+1.401.789.5735

LIMITED WARRANTY

The standard warranty is two (2) years from the date of purchase. APC’s standard
procedure is to replace the original unit with a factory reconditioned unit. Customers
who must have the original unit back due to the assignment of asset tags and set
depreciation schedules must declare such a need at first contact with an APC Technical
Support representative. APC will ship the replacement unit once the defective unit has
been received by the repair department, or cross-ship upon the receipt of a valid credit
card number. The customer pays for shipping the unit to APC. APC pays ground
freight transportation costs to ship the replacement unit to the customer.

In situations where the Back-UPS or connected equipment appears too sensitive to
input voltage, it may be necessary to adjust the transfer voltage. This is a simple task
requiring use of the front panel pushbutton. To adjust the transfer voltage, proceed as
follows:
1. Plug the Back-UPS into the utility power source. The Back-UPS will be in a

Standby Mode (no indicators lit).

2. Press the front panel pushbutton fully inward for 10 seconds. All indicators on the

Back-UPS will flash to acknowledge going into Programming Mode.

3. The Back-UPS will then indicate its current Sensitivity Setting, as shown in the

following table.

4. To select the Low Sensitivity setting, press the pushbutton until the yellow

indicator is flashing.

5. To select the Medium Sensitivity setting, press the pushbutton until the yellow

and red indicators (second and third from the top) are flashing.

6. To select the High Sensitivity setting, press the pushbutton until yellow and both

red indicators (bottom three) are flashing.

7. To exit without changing the Sensitivity Setting, press the pushbutton until the

green indicator is flashing.

8. Once in Programming Mode, if the pushbutton is not pressed within 5 seconds,

the Back-UPS will exit Programming Mode; all indicators will extinguish.

Indicators

Flashing

Sensitivity

Setting

Input Voltage

Range

(for utility

operation)

RS Models

Input Voltage

Range

(for utility

operation)

XS Models

Use When

1

(yellow)

Low

78 - 150 Vac

78 - 142 Vac

Input voltage is

extremely low or high.

Not recommended for

computer loads.

2

(yellow,

and red)

Medium

(factory

default)

83 - 147 Vac

83 - 139 Vac

Back-UPS frequently

goes On Battery.

3

(yellow,
red, and

red)

High

88 - 144 Vac

88 - 136 Vac

Connected equipment is

sensitive to voltage

fluctuations .

TRANSFER VOLTAGE AND SENSITIVITY
ADJUSTMENT

Notice: This device complies with part 68 and 15 of the FCC rules.Operation is subject
to the following two conditions: (1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may
cause undesired operation.

On the bottom of this equipment is a label that contains, among other information, the
FCC registration number and ringer equivalence number (REN) for this equipment. If
requested, this information must be provided to the telephone company.

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