Datacard Group SP Series - Manual (Page 75)

6-6
Troubleshooting
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Obtain guidance from service before performing this task.
User’s Guide for Express™ and Select™ Class Printers
The printed card shows
small unprinted spots. The card is scratched or
the card surface is
uneven.
The rollers might be dirty.
If the problem occurs
frequently, obtain and use
a different supply of cards.
See
Appendix B .
Use a cleaning card, then
clean the rollers. See
Chapter 4.
The printed card shows
wavy lines along the
length of the card
(woodgrain). The printhead intensity
setting is too high.
The print ribbon is not
loaded correctly.
The printhead is not
aligned correctly.
Lower the printhead
intensity for color (YMC)
printing. See Chapter 5.
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Load the print ribbon
again. Make sure the
cartridge is firmly seated.
See Chapter 2.
Contact your service
representative.
The printed card shows
lighter or darker bands
across the width. The printhead intensity
setting is too low. Increase the printhead
intensity setting for color
printing. See Chapter 5.
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The card shows irregular
lighter or darker spots. The print ribbon is
wrinkling because the
intensity setting is too
high.
The printhead is not
aligned correctly.
Lower the printhead
intensity setting for color
printing. See Chapter 5.
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Contact your service
representative.
Table 6-1: Print quality problems
What you see Possible causes Solutions