Activision Call of Duty: Black Ops - Manual (Page 8)

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QA-MIS
Manager, QA-MIS
Dave Garcia-Gomez
QA-MIS Senior Technician
Brian Martin
QA-MIS Technicians
Teddy Hwang
Jeremy Torres
Lawrence Wei
QA MASTERING LAB
Senior Lead Technician, QA
Mastering Lab
Hyun (Sean) Kim
Senior QA Mastering Lab
Technician
Danny Feng
QA Mastering Lab
Technicians
Tyree Deramus
Jose Hernandez
Kai Hsu
Rodrigo Magana
Ronald Ruhl
Gary Washington
QA TECHNOLOGY GROUP
QA Applications
Programmers
Sean Olson
Brad Saavedra
Sr. Manager, QA
Technologies
Indra Yee
QA DATABASE
ADMINISTRATION GROUP
Senior Lead Database
Administrator
Jeremy Richards
Lead Database Administrator
Kelly Huffine
Database Technicians
Christopher Shanley
Timothy Toledo
QA PMO GROUP
Manager, QA PMO
Jeremy Shortell
Senior Lead, QA PMO
Paul Colbert
Lead, QA PMO
Kelly Wentzel
Senior Manager, Global
Customer Support
Mike Hill
Manager, Call Center
Gary Bolduc
Supervisor, Technical
Operations
Kirk McNesby
Supervisor, Service Planning
and Readiness
Randolph D'Amore
Administrator, Website and
Knowledgebase
Sam Akiki
Supervisor, Escalation and
Support
Russell Johnson
Coordinator, Warranty
Support
Mike Dangerfield
Coordinator, Customer
Support
Ismael Garcia
Dov Carson
Guillermo Hernandez
QA SPECIAL THANKS
Abby Alvarado, Nuria
Andres, Brian Carlson,
Michael Clarke, Rachel
Levine, Rachel Overton,
Katie Purcell, Jacqueline
Jolie Sheltmire, Nadine
Theuzillot, Marc Williams.
Customer Support
Note: Please do not contact Customer Support for hints/codes/cheats; only technical issues.
Internet: http://www.activision.com/support
Our support section of the web has the most up-to-date information available. We update the
support pages daily, so please check here first for solutions. If you cannot find an answer to
your issue, you can submit a question/incident to us using the online support form. A
response may take anywhere from 24–72 hours depending on the volume of messages we
receive and the nature of your problem.
Note: all support is handled in English only.
Note: The on-line multiplayer component of Activision games are handled only through web
support.
Phone: (800) 225-6588
You can call our 24-hour automated voice system for answers to our most frequently asked
questions at the above number. Contact a Customer Support representative at the same
number between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time), Monday through Friday,
except holidays. You can call our 24-hour automated voice system for answers to our most
frequently asked questions at the above number. Contact a Customer Support representative
at the same number between the hours of 9:00 a.m. and 5:00 p.m. (Pacific Time), Monday
through Friday, except holidays.
Please see the Limited Warranty contained within our Software License Agreement for
warranty replacements. We recommend that you first contact an Activision Technical
Support Representative by phone or internet before sending your product to us. In many
cases, a replacement is not necessary to resolve your problem. Our support representatives
will help you determine if a replacement is necessary. If a replacement is appropriate we can
issue you an Incident/Reference number to help process your replacement. Non-warranty
game returns/refunds should be dealt with by the retailer or online site where you purchased
the product.
To view a full length manual, including credits, visit
www.activision.com/en_US/manuals