Digiframe DF-F1507c - Manual (Page 11)

11
Troubleshooting
Problem Cause Solution
Unable to insert Memory
Card. Card inserted in wrong side.
Card not supported. Re-insert memory card with the label
facing towards the back. Make sure
memory card is compatible with unit.
(See page 4)
My pictures won’t show on
the screen. Incorrect picture format or size. Check that the pictures are in the correct
format (see page 4)
My videos won’t play. Incorrect video format. Check that the videos are in the correct
format (see page 4)
My music won’t play. Incorrect music format. Check that the music files are in the
correct format (see page 4)
Will not read my Memory
Cards or my USB flash
drive? Memory card not formatted
correctly or memory card files are
corrupted. Check memory with a computer or the
digital device it came from to make sure
it can be read by that device, if not
memory card needs to be formatted.
My remote control won’t
work. Battery low/dead.
Sensors on remote or unit is
blocked. Replace battery of the remote control.
Make sure there are no objects blocking
remote control sensors.
Unit will not turn on. Adapter not plugged in properly to
the Photo Frame or wall outlet. Make sure both connections are properly
secure.
Unit will not turn on with
my remote control. Adapter not plugged in.
On/Off Switch on unit is turned off.
(o) Make sure the unit is plugged in and the
switch is turned on. (I)
No sound coming out. Volume level is low or “0”. Check and adjust volume level using Vol
+/- on the remote.
Cannot copy file(s) to unit Memory full or invalid file format. Make sure that there is enough memory
in the unit. Make sure file(s) are
compatible with unit.