EXFO Update Manager - Manual (Page 39)

Troubleshooting
Update Manager and FTB-Care 35
Solving Common Problems
Update Manager is out of
date.
The Update Manager
version is obsolete or
older than the newest
products contained in the
deployment package that
you want to install.
Install the latest Update
Manager version.
Product is unavailable. The wrong folder or
folder location was
selected in the Settings
window.
Ensure that the specified
folder contains the upgrade
or installation packages.
No FTB-Care software license
is activated for this platform.
You are trying to activate
an FTB-Care license and
the license server has no
license registered for this
platform.
Contact EXFO.
Invalid serial number.

You are trying to
activate an FTB-Care
software license
using a file that does
not belong with your
platform.

You are trying to
activate or obtain a
software license
using an Internet
connection, and you
receive an “Invalid
serial number” error
message.

Ensure that you are using
the appropriate FTB-Care
license file.

Contact EXFO.
Problem Probable Cause Recommended Action