ParkZone PKZ1880 - Manual (Page 12)

22 23
Warranty Period
Exclusive Warranty- Horizon Hobby, Inc., (Horizon) warranties that the Products purchased (the “Product”) will be free
from defects in materials and workmanship at the date of purchase by the Purchaser.
Limited Warranty
Horizon reserves the right to change or modify this warranty without notice and disclaims all other warran-
ties, express or implied.
(a) This warranty is limited to the original Purchaser (“Purchaser”) and is not transferable. REPAIR OR REPLACE-
MENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE PURCHASER. This warranty
covers only those Products purchased from an authorized Horizon dealer. Third party transactions are not covered by
this warranty. Proof of purchase is required for warranty claims.
(b) Limitations- HORIZON MAKES NO WARRANTY OR REPRESENTATION, EXPRESS OR IMPLIED, ABOUT NON-
INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE OF THE PRODUCT. THE PUR-
CHASER ACKNOWLEDGES THAT THEY ALONE HAVE DETERMINED THAT THE PRODUCT WILL SUITABLY MEET
THE REQUIREMENTS OF THE PURCHASER’S INTENDED USE.
(c) Purchaser Remedy- Horizon’s sole obligation hereunder shall be that Horizon will, at its option, (i) repair or (ii)
replace, any Product determined by Horizon to be defective. In the event of a defect, these are the Purchaser’s ex-
clusive remedies. Horizon reserves the right to inspect any and all equipment involved in a warranty claim. Repair or
replacement decisions are at the sole discretion of Horizon. This warranty does not cover cosmetic damage or dam-
age due to acts of God, accident, misuse, abuse, negligence, commercial use, or modification of or to any part of the
Product. This warranty does not cover damage due to improper installation, operation, maintenance, or attempted
repair by anyone other than Horizon. Return of any goods by Purchaser must be approved in writing by Horizon be-
fore shipment.
Damage Limits
HORIZON SHALL NOT BE LIABLE FOR SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, LOSS OF PROFITS
OR PRODUCTION OR COMMERCIAL LOSS IN ANY WAY CONNECTED WITH THE PRODUCT, WHETHER SUCH
CLAIM IS BASED IN CONTRACT, WARRANTY, NEGLIGENCE, OR STRICT LIABILITY. Further, in no event shall the
liability of Horizon exceed the individual price of the Product on which liability is asserted. As Horizon has no control
over use, setup, final assembly, modification or misuse, no liability shall be assumed nor accepted for any resulting
damage or injury. By the act of use, setup or assembly, the user accepts all resulting liability.
If you as the Purchaser or user are not prepared to accept the liability associated with the use of this Product, you are
advised to return this Product immediately in new and unused condition to the place of purchase.
Law: These Terms are governed by Illinois law (without regard to conflict of law principals).
Warranty Services
Questions, Assistance, and Repairs:
Your local hobby store and/or place of purchase cannot provide warranty support or repair. Once assembly, setup
or use of the Product has been started, you must contact Horizon directly. This will enable Horizon to better answer
your questions and service you in the event that you may need any assistance. For questions or assistance, please
direct your email to [email protected], or call 877.504.0233 toll free to speak to a Product Support
representative.
Inspection or Repairs
If this Product needs to be inspected or repaired, please call for a Return Merchandise Authorization (RMA). Pack
the Product securely using a shipping carton. Please note that original boxes may be included, but are not designed
to withstand the rigors of shipping without additional protection. Ship via a carrier that provides tracking and insur-
ance for lost or damaged parcels, as Horizon is not responsible for merchandise until it arrives and is accepted at
our facility. A Service Repair Request is available at www.horizonhobby.com on the “Support” tab. If you do not have
internet access, please include a letter with your complete name, street address, email address and phone number
where you can be reached during business days, your RMA number, a list of the included items, method of payment
Warranty and Repair Policy for any non-warranty expenses and a brief summary of the problem. Your original sales receipt must also be included
for warranty consideration. Be sure your name, address, and RMA number are clearly written on the outside of the
shipping carton.
Warranty Inspection and Repairs
To receive warranty service, you must include your original sales receipt verifying the proof-of-purchase date. Pro-
vided warranty conditions have been met, your Product will be repaired or replaced free of charge. Repair or replace-
ment decisions are at the sole discretion of Horizon Hobby.
Non-Warranty Repairs
Should your repair not be covered by warranty the repair will be completed and payment will be required without
notification or estimate of the expense unless the expense exceeds 50% of the retail purchase cost. By submitting
the item for repair you are agreeing to payment of the repair without notification. Repair estimates are available upon
request. You must include this request with your repair. Non-warranty repair estimates will be billed a minimum of ½
hour of labor. In addition you will be billed for return freight. Please advise us of your preferred method of payment.
Horizon accepts money orders and cashiers checks, as well as Visa, MasterCard, American Express, and Discover
cards. If you choose to pay by credit card, please include your credit card number and expiration date. Any repair left
unpaid or unclaimed after 90 days will be considered abandoned and will be disposed of accordingly. Please note:
non-warranty repair is only available on electronics and model engines.
Country of Purchase Horizon Hobby Address Phone Number/ Email
United States Horizon Service Center
(Electronics and engines)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport @horizonhobby.com
Horizon Product Support
(All other products)
4105 Fieldstone Rd
Champaign, Illinois
61822 USA
877-504-0233
productsupport @horizonhobby.com
United Kingdom Horizon Hobby Limited Units 1-4 Ployters Rd
Staple Tye
Harlow, Essex
CM18 7NS
United Kingdom
+44 (0) 1279 641 097
sales @horizonhobby.co.uk
Germany Horizon Technischer Service Hamburger Str. 10
25335 Elmshorn
Germany
+49 4121 46199 66
service @horizonhobby.de
France Horizon Hobby SAS 14 Rue Gustave Eiffel
Zone d’Activité du Réveil Matin
91230 Montgeron
+33 (0) 1 60 47 44 70