Pitney Bowes DM925 - Manual (Page 180)

10 • Troubleshooting
10-14 SV62207 Rev. B
Meter imprint is
streaked or
incomplete; poor
print quality:
The printer nozzle requires main-
tenance.
Clean the printer nozzle and run a test print as
described in Chapter 10 in this guide.
You need to change the print-
head.
If you have already cleaned the printer nozzle
and this fails to correct the problem, you need
to change the printhead.
Refer to the Changing the Printhead section in
Chapter 10
.
Meter imprint
smudges after
changing printhead.
Envelope or tape is contacting the
printhead.
• Reinstall the printhead. Be sure it is prop-
erly seated in position.
• Check the mail path for foreign objects or
dust and remove, if present.
Low ink warning
does not display, but
system does not
print.
• The ink nozzle may be
clogged.
• Ink supply system drained
back into cartridge.
• Defective printhead.
• Clean print nozzle several times.
• Print test pattern.
• If print quality does not improve call for ser-
vice
Paper in transport. Transport sensor may be blocked,
or dust is present on sensor.
• Lift the cover and remove the piece of mail
from the mail path.
• Clean dust off of sensor.
Misfeed. • Piece of mail may have fed
incorrectly into system.
• Thickness adjustment knob is
at incorrect setting.
• Adjust the setting of the thickness adjust-
ment knob.
• Check all mail in the stacker to make sure
postage has printed. If meter stamp is miss-
ing, run a piece of mail through again.
Skew occurred. • Piece of mail may have been
slanted or tilted.
• Thickness adjustment knob is
at incorrect setting.
• Light mail/postcard selection
knob is at incorrect setting.
• Check all mail in the stacker to make sure
postage has printed.
• Adjust the setting of the light mail/postcard
selection knob.
Printing Problems
Description Possible Causes Solution