Troubleshooting, Disposal, Contact information – ROHO DRY FLOATATIO cushion User Manual
Page 10: Cleaning & disinfecting your product continued

TROUBLESHOOTING:
Not Holding Air: First, make sure all valves are closed tightly by turning valves clockwise.
If still not holding air, visibly check for holes. If no holes are visible, close the valve and
immerse an inflated section in sink or tub of water and look for air bubbles.
If ‘pin-hole,’ sized holes are found, use the repair kit that came with your product and
follow the repair kit instructions. If large holes or other leaks are found, see LIMITED
WARRANTY Section.
Uncomfortable/Unstable: Make sure cushion is not over-inflated. (see Adjustment
Instructions). Make sure air cells and the cover’s stretch top are facing “UP”. Make sure
cushion is not too big or too small for the wheelchair. Allow the user to sit on the cushion
for at least one hour to get use to the texture of the product’s surface and immersion into
the air cells.
Cushion Slides On Wheelchair: Make sure non-skid bottom of the cushion cover is facing
“DOWN." Use directional labels on cushion and cover.
DISPOSAL:
When properly used and disposed, there are no known environmental hazards associated
with the components of the products in this manual. Dispose of the product and/or
components in accordance with the applicable regulations in your jurisdiction.
DO NOT
INCINERATE.
CONTACT INFORMATION:
In the U.S.A:
The Customer Service Department and Warranty Service Department can be reached toll
free at 1-800-851-3449 or emailed at [email protected].
Note: If directed to return any items, please send to:
ROHO, Inc.
1501 South 74th Street
Belleville, IL 62223
Outside the U.S.A.:
Call your ROHO International distributor. For a current list of ROHO International
distributors, visit our website at www.therohogroup.com, contact ROHO International at
1-618-277-9150, or email us at [email protected].
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CLEANING & DISINFECTING YOUR PRODUCT CONTINUED:
To Sterilize the Cushion: Follow Cleaning and Disinfection guidelines above. ROHO
products are not packaged in a sterile condition nor are they intended or required to be
sterilized prior to usage. High temperatures accelerate aging and may cause damage
to the product assembly. If institution protocol demands sterilization, open the valve(s)
and use the lowest temperature possible for the shortest time possible. Gas sterilization
is preferable to steam autoclave, but neither are recommended. In any process using
pressure, ensure all valves are open to prevent damage to the product. ROHO, Inc. highly
discourages sterilization methods using temperatures greater than 200° F (93° C) for DRY
FLOATATION products.