Wisdom Audio Wisdom & Sage Series STS - Manual (Page 16)

16
Obtaining Service
We take great pride in our dealers. Experience, dedication, and integrity make
these professionals ideally suited to assist with our customers’ service needs.
If you develop a problem with your Wisdom Audio subwoofer, please contact
your dealer. Your dealer will then decide whether the problem can be remedied
locally, or whether to contact Wisdom Audio for further service information or
parts. The Wisdom Audio Service Department works closely with your dealer to
solve your service needs expediently.
Important! Return authorization must be obtained from Wisdom Audio’s Service
Department BEFORE a unit is shipped for service.
It is extremely important that information about a problem be explicit and com-
plete. A specific, comprehensive description of the problem helps your dealer
and the Wisdom Audio Service Department locate and repair the difficulty as
quickly as possible.
If the drivers in your STS have been damaged (as, for example, by direct DC
current being applied from an amplifier that failed), the enclosure is designed
to provide for servicing in place, without having to uninstall the enclosure.
Wisdom Audio will work closely with your dealer to resolve the problem.