Wyred 4 Sound µDAC-HD - Manual (Page 13)

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Obtaining warranty service
Please access and review the resources referred to in the documentation accompanying
this hardware product before requesting warranty service. If the product is still not functioning
properly after making use of these resources, please contact the Wyred 4 Sound
representatives or, if applicable, a Wyred 4 Sound Authorized Service Provider/dealer using the
information provided on the Wyred 4 Sound website. A Wyred 4 Sound representative or
Wyred 4 Sound Authorized Service Provider will help determine whether your product requires
service, and if it does will inform you how Wyred 4 Sound will provide it. Wyred 4 Sound or its
Wyred 4 Sound Authorized Service Providers will provide warranty service on products that are
tendered or presented for service during the Warranty Period, as permitted by law. Wyred 4
Sound is not responsible for freight charges to our facility for warranty repairs. We will cover
return freight charges (domestic only) if the unit is found to be faulty and still within the
warranty coverage period. You will be responsible for delivery and return shipping and
handling charges if the product cannot be serviced in the country it is in. In accordance with
applicable law, Wyred 4 Sound may require that you furnish proof of purchase details and/or
comply with registration requirements before receiving warranty service. Please refer to the
Service page on the Wyred 4 Sound website. For more details on this and other matters on
obtaining warranty service contact your dealer. Recovery and reinstallation of system and
application software and user data are not covered under this Limited Warranty.
Service
In the unlikely event there is a problem with your Wyred 4 Sound component, please
contact your dealer, distributor, or Wyred 4 Sound to discuss the problem before you return
the component to our manufacturing facility for repair. Products shipped to the factory will be
refused and returned freight collect if not accompanied by a Wyred 4 Sound Service
Department issued return authorization number (RA Number). Return authorization numbers
must be prominently displayed on the outside of the box and an accompanying letter
describing the problem and re-listing the RA number must be inside the box to qualify for
service.
To contact the Wyred 4 Sound Service Department:
Telephone: 805-466-9973
Hours: M/TH 7:00 am to 4:30 pm; Friday 7:00am to 11:00am PST
Fax: 805-462-8962
Email: [email protected]
Website: http://www.wyred4sound.com
If you are located in the United States and purchased direct use the following procedure:
1. Fill out the Service form at the following address:
2. If service is approved we will issue a Return Authorization Number (R/A number) from the
Wyred 4 Sound Service Department. Be sure to confirm the current shipping address.
http://www.wyred4sound.com/Service.html