AquaMAX CG20 Series - Manual (Page 59)

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AQUAMAX CONTINUOUS FLOW GAS WATER HEATER
WARRANTY – AUSTRALIA ONLY
CONTINUOUS FLOW GAS WATER HEATER CG20 SERIES
1. THE AQUAMAX WARRANTY – GENERAL
1.1 This warranty is given by Aquamax Australia Pty Limited ABN 37 138 189 689 of 463-467 Warrigal Road Moorabbin Victoria, the
supplier of Aquamax continuous flow gas water heaters, manufactured by Paloma Co., Ltd., a world leader in water heater technology
and manufacture.
1.2 Aquamax offer a trained and qualified national service network who will repair or replace components at the address of the water
heater subject to the terms of the Aquamax warranty. Aquamax Service, in addition can provide preventative maintenance and advice
on the operation of your water heater. The Aquamax Service contact number is available 7 days a week on 1800 676 000 from 9am to
5pm, excluding public holidays (hours subject to change without notification).
1.3 For details about this warranty, you can contact us on 1800 676 000 or by email at [email protected] (not for service
bookings).
1.4 The terms of this warranty are set out in section 2 and apply to water heaters manufactured after 1 st January 2013.
1.5 If a subsequent version of this warranty is published, the terms of that warranty will apply to water heaters manufactured after the date
specified in the subsequent version.
2. TERMS OF THE AQUAMAX WARRANTY AND EXCLUSIONS TO IT
2.1 The decision of whether to repair or replace a faulty component is at Aquamax’s sole discretion.
2.2 If you require a call out and we find that the fault is not covered by the Aquamax warranty, you are responsible for our standard call
out charge. If you wish to have the relevant component repaired or replaced by Aquamax, that service will be at your cost.
2.3 Where a failed component or cylinder is replaced under this warranty, the balance of the original warranty period will remain effective.
The replacement does not carry a new Aquamax warranty.
2.4 Where the water heater is installed outside the boundaries of a metropolitan area as defined by Aquamax or further than 25 km from
either a regional Aquamax branch office or an Accredited Aquamax Service Agent's office, the cost of transport, insurance and
travelling between the nearest branch office or Aquamax Accredited Service Agent’s office and the installed site shall be the owner’s
responsibility.
2.5 Where the water heater is installed in a position that does not allow safe or ready access, the cost of that access, including the cost of
additional materials handling and/or safety equipment, shall be the owner’s responsibility. In other words, the cost of dismantling or
removing cupboards, doors or walls and the cost of any special equipment to bring the water heater to floor or ground level or to a
serviceable position is not covered by this warranty.
2.6 This warranty only applies to the original and genuine Aquamax water heater in its original installed location and any genuine
Aquamax replacement parts.
2.7 The Aquamax warranty does not cover faults that are a result of:
a) Accidental damage to the water heater or any component (for example: (i) Acts of God such as floods, storms, fires, lightning
strikes and the like; and (ii) third party acts or omissions).
b) Misuse or abnormal use of the water heater.
c) Installation not in accordance with the Owner’s Guide and Installation Instructions or with relevant statutory and local
requirements in the State or Territory in which the water heater is installed.
d) Connection at any time to a water supply that does not comply with the water supply guidelines as outlined in the Owner’s Guide
and Installation Instructions.
e) Repairs, attempts to repair or modifications to the water heater by a person other than Aquamax Service or an Aquamax
Accredited Service Agent.
f) Faulty plumbing or faulty gas or power supply.
g) Failure to maintain the water heater in accordance with the Owner's Guide and Installation Instructions.
h) Transport damage.
i) Fair wear and tear from adverse conditions (for example, corrosion).
j) Cosmetic defects.
k) Ice formation in the waterways of a water heater: where the electricity supply has been switched off or has failed and the water
heater has not been drained in accordance with the instructions; or due to an ambient temperature below -20°C (including wind
chill factor).
2.8 Subject to any statutory provisions to the contrary, this warranty excludes any and all claims for damage to furniture, carpet, walls,
foundations or any other consequential loss either directly or indirectly due to leakage from the water heater, or due to leakage from
fittings and/ or pipe work of metal, plastic or other materials caused by water temperature, workmanship or other modes of failure.
2.9 If the water heater is not sized to supply the hot water demand in accordance with the guidelines in the Aquamax water heater
literature, any resultant fault will not be covered by the Aquamax warranty.
AQUAMAX AUSTRALIA PTY LIMITED, A.B.N. 37 138 189 689, www.aquamax.com.au
For Service Telephone 1800 676 000 AUSTRALIA or refer local Yellow Pages