Dynex DX-WGRTR - Manual (Page 52)

52 Troubleshooting
Problem: I can't connect to the Internet wirelessly, but my network
name is listed.
Solution: If the name of your network is listed in the Available Networks list, please
follow the steps below to connect wirelessly:
1. Click on the correct network name in the Available Networks list.
2. If the network has security (encryption) enabled, you will need to enter the network key.
For more information regarding security, see “Securing your Wi-Fi® Network” on page 25.
3. Within a few seconds, the tray icon in the lower, left corner of your screen should turn
green, indicating a successful connection to the network.
Problem: I can't connect to the Internet wirelessly, and my network
name is not listed.
Solution: If the correct network name is not listed under Available Networks in the
wireless configuration utility, please attempt the following troubleshooting steps:
1. Temporarily move your computer, if possible, 5 to 10 feet away from the router. Close the
wireless configuration utility, and reopen it. If the correct network name now appears under
Available Networks, you may have a range or interference problem. See the suggestions
discussed in “Product features” on page 3.
2. Using a computer that is connected to the router through a network cable (as opposed to
wirelessly), make sure that Broadcast SSID is enabled. This setting is found on the router's
wireless Channel and SSID configuration page.
Problem: My wireless network performance is inconsistent.
Data transfer is sometimes slow.
Signal strength is poor.
I am having difficulty establishing and/or maintaining a Virtual
Private Network (VPN) connection.
Solution: Wireless technology is radio-based, which means connectivity and the
throughput performance between devices decreases when the distance between devices
increases. Other factors that will cause signal degradation (metal is generally the worst
culprit) are obstructions such as walls and metal appliances. As a result, the typical indoor
range of your wireless devices will be between 100 to 200 feet. Note also that connection
speed may decrease as you move farther away from the router or access point.
In order to determine if wireless issues are related to range, we suggest temporarily moving
the computer, if possible, five to 10 feet away from the router.
Changing the Wireless Channel
Depending on local wireless traffic and interference, switching the wireless channel of your
network can improve performance and reliability. The default channel the router is shipped
with is channel 11. You may choose from several other channels depending on your region
(see “Changing the Wireless Channel” on page 24 for instructions on how to choose other
channels).