JLCooper Gangway16 - Manual (Page 11)

11
Troubleshooting
If for some reason the Gangway16 does not give you the expected
results, take a moment to do some investigating. The most
important concept is that you have your Gangway16 connected
properly as outlined in Installation and Use. Take a moment to
double check your setup.
A common problem is forgetting to turn the power switch on or
turning the unit on after the software application has launched.
In addition, the JLCooper website (
www.jlcooper.com ) will
contain current information on drivers, applications and
troubleshooting.
Below are listed some possible issues and solutions.
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If all else fails, you can contact the JLCooper Service Department
at: [email protected].
Care and Service
If properly cared for, your Gangway16 should provide years of
troublefree performance. While the Gangway16 is built in a rugged
enclosure, please avoid dropping the Gangway16.
Clean with a soft, damp cloth. Do not allow liquids, dust or other
foreign matter to get inside the unit.
There are no user-serviceable parts in the Gangway16. Please refer
to the JLCooper Electronics Limited Factory Warranty on the
following page for detailed warranty and service information.