JLCooper gBOX - Manual (Page 24)

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JLCooper Electronics Limited Warranty
JLCooper Electronics ("JLCooper") warrants this product to be free of defects in materials or
workmanship for a period of 12 months from the date of purchase. This warranty is non-
transferable and the benefits apply only to the original owner. Proof of purchase in the form of
an itemized sales receipt is required for warranty coverage. To receive service under this
warranty, customers in the United States should contact the JLCooper factory at (310) 322-
9990 and talk to a service technician. If necessary, a Return Authorization number may be
issued. For our customers outside the United States, it is recommended that you first contact
your Dealer or Distributor, since they may offer their own service or support policy. If local
support is not obtainable, please send a FAX to JLCooper's Service Department at +1 310 335
0110 with a detailed description of the service required. Upon issuance of return authorization,
the product should be packed in the original shipping materials and shipped prepaid and
insured to: Service Department, JLCooper Electronics, 142 Arena Street, El Segundo, CA
90245. Please include the following: copy of the sales receipt, your name and address (no P.O.
Boxes, please), a brief description of the problem, and any other related items discussed with
the service department and considered necessary to evaluate the product or effect a repair. The
return authorization number must be clearly written on the outside of the package. JLCooper
will at its option, without charge for parts or labor, either repair or replace the defective part(s)
or unit. Carriage, insurance, customs duties, impounds, tariffs, taxes, surcharges, brokerage
fees and other shipping costs are not covered by this warranty. JLCooper's normal repair turn
around time at the factory is approximately 15 business days from receipt of product to
shipping. Your actual turn around time will include return shipping. Actual turn around time
will vary depending upon many factors including the repeatability of the customer's reported
complaint, the availability of parts required for repair, the availability of related products
needed to evaluate the product if necessary. Priority services are available at additional cost.
These should be discussed with the service technician at the time the return authorization is
issued. This warranty provides only the benefits specified and does not cover defects or repairs
needed as result of acts beyond the control of JLCooper including but not limited to: abuse,
failure to operate in accordance with the procedures outlined in this owner's manual; nor does
it cover damage from accident, negligence, using incorrect power supply, modification,
alteration, improper use, unauthorized servicing, tampering, ingress of foreign matter; nor for
damage from natural or man-made events such as, but not limited to flooding, lightning,
electrostatic discharge, tornadoes, earthquake, fire, civil unrest, war, terrorism, etc.
THE DURATION OF ANY OTHER WARRANTIES, WHETHER IMPLIED OR EXPRESS,
INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTY OF
MERCHANTABILITY, IS LIMITED TO THE DURATION OF THE EXPRESS
WARRANTY HEREIN. JLCOOPER HEREBY EXCLUDES INCIDENTAL AND
CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO: LOSS OF TIME,
INCONVENIENCE, DELAY IN PERFORMANCE OF THIS WARRANTY, THE LOSS OF
USE OF THE PRODUCT OR COMMERCIAL LOSS, AND FOR BREACH OF ANY
EXPRESS
OR IMPLIED WARRANTY OF MERCHANT-
ABILITY APPLICABLE TO THIS PRODUCT. JLCOOPER SHALL NOT BE LIABLE FOR
DAMAGES OR LOSS RESULTING FROM THE NEGLIGENT OR INTENTIONAL ACTS
OF THE SHIPPER OR HIS CONTRACT AFFILIATES. THE CUSTOMER SHOULD
CONTACT THE SHIPPER FOR PROPER CLAIMS PROCEDURES IN THE EVENT OF
DAMAGE OR LOSS RESULTING FROM SHIPMENT. THIS WARRANTY SHALL BE
GOVERENED BY THE LAWS OF THE STATE OF CALIFORNIA.