Support – Lynx Studio LynxONE User Manual
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Support
Support
We are devoted to making your experience with LynxONE trouble-free and productive.
If you have questions or comments regarding the operation of your LynxONE please
check the “Troubleshooting” section of this manual and the FAQ and Troubleshooting
topics on the Support section of the Lynx web site at:
http://www.lynxstudio.com/support.html
If you are unable to find information about your problem please email us at:
In your email message include the following information:
•
The serial number of your LynxONE.
•
Which operating system you are using.
•
The type of computer you are using.
•
The name of the application you are using.
•
A detailed description of the problem including any error messages you
received.
We will provide a response in a timely manner.
Telephone support is available by calling (949) 515-8265 from 9AM to 5PM Pacific
Time, Monday through Friday, excluding Holidays. Please be sure to have the above
information available before calling.
Why don't I hear anything when I play a MIDI file?
The LynxONE has two MIDI ports (2 in & 2 out) which can be connected to external
MIDI hardware. To play a MIDI file you must have an external synthesizer connected
to one of the MIDI outputs, and that synthesizer must have it's audio output connected
to your amplifier/speakers or to headphones. The LynxONE has no on-board synthesizer.
Does the LynxONE support Dolby® AC-3 (Dolby Digital) and DTS?
The LynxONE supports Dolby AC-3 and DTS through its Digital In and Digital Out
ports. This allows an application to record an incoming Dolby or DTS encoded audio
stream, as well as play an encoded stream through an external decoder. This ability is
available for both S/PDIF and AES/EBU modes. The LynxONE is able to recognize
the "Non-Audio" bit while recording for both S/PDIF and AES/EBU, as well as generate
the "Non-Audio" bit during playback while in AES/EBU mode.
Is it safe to connect the LynxONE analog outputs to a mixer whose inputs
provide "phantom" power?
The LynxONE should never have phantom power applied to it's output. This can easily
be avoided by connecting the LynxONE to the line inputs in your mixer, and not the
microphone inputs. Generally, lower cost mixers have line inputs on TRS connectors.
If you use XLR to TRS adapters cables you should be able to connect the LynxONE to
your mixer and avoid any phantom powering problems.