Metro Mobile Computing Workstations MPE-7800 Series Nickel Metal Hydride Power Supply - Manual (Page 58)

58 Metro TM MPE-7800 Series NiMH Power Supply Operations Manual Supplement
InterMetro Industries Corporation
Troubleshooting
General Tips • If a problem occurs while you're working, stop immediately. If you
continue, you may lose data and destroy problem-related information.
• Observe what is happening. Write down what the power supply,
workstation computer and other devices are doing as well as what
actions you took immediately before the problem occurred.
• What appears on the workstation monitor? Record or capture a screen
image of any messages that occur.
• Carefully read popup messages, especially if you are also using
BatteryPro: they generally contain information that gives a solution to
the problem that occurs.
• What programs and/or optional devices are you using on the
workstation?
• See if you can cause the problem to occur again. This may help you
understand the source of the problem and will help you describe the
problem if you must call InterMetro Customer Service for technical
assistance.
• What LEDs on the Fuel Gauge are illuminated or flashing? See also the
“Fuel Gauge Warnings” below.
• Do you hear any beeps? How many? Are they long or short?
• Check the power supply fuses. Are they intact?
Run Time
Errors The following are meanings and suggested solutions for various Run Time
Errors. For more information call InterMetro Customer Service.
Unhandled Exception: System Error: only one usage …
SNMP service is running: primarily a thin-client computer XP error.
See “Disable SNMP Services” under “Settings for the Wyse V90 Series or
Similar Thin-Client Computer” above.
May also be caused by the conflict of multiple SNMP devices attempting to
use the same computer resources.
Notification: .NET Framework not installed.
Install .NET Framework 2.0 or higher. See “Installing .NET Framework”
above.
.NET Framework will not install or run on Wyse V90 series or similar
thin-client computer.
Increase RAMdisk size. See “Increasing RAMdisk Size” under “Settings for
the Wyse V90 Series or Similar Thin-Client Computer” above.