Monster HTS 1700 - Manual (Page 31)

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fORMal WaRRanTY ClaIM
HOW TO MaKe a ClaIM. In the event damage has occurred to Products or Connected Equipment, You must follow these
instructions: (1) Call Monster within two (2) months after You discover a Product Defect (or should have discovered it, if such
Product Defect was obvious); (2) Give a detailed explanation of how the damage occurred; (3) Obtain a Return Authorization
Number; (4) Upon receipt of a claim form (which may be sent to You after You filed Your Formal Warranty Claim), fill out the
claim form entirely; (5) Return the Products, shipping prepaid by You (to be refunded if You are entitled to a remedy under the
Scope of this Limited Warranty), to Monster for verification of damage, along with a copy of Your original sales receipts and
proof of purchase (UPC label or packing slip) for such Products, the completed claim form, and printed Return Authorization
Number on the outside of the return package (the claim form will include instructions for return) .
TelePHOne nUMbeRS. If you bought the product in the United States, Latin America, or Asia Pacific, contact Monster,
LLC (455 Valley Drive, Brisbane, CA 94005) at 1 877 800-8989 . If you bought the product anywhere else, contact
Monster Technology International Ltd ., Ballymaley Business Park, Ennis, Co . Clare, Ireland . You can write or use one
of the following telephone numbers: Canada 866-348-4171, Ireland 353 65 68 69 354, Belgium 0800-79201,Czech
Republic 800-142471, Denmark 8088-2128, Finland 800-112768, France 0800-918201, Germany 0800-1819388,
Greece 00800-353-12008, Italy 800971470, Netherlands 0800-0228919, Norway 800-10906, Russia 810-800-
20051353, Spain 900-982-909, Sweden 020-792650, United Kingdom 0800-0569520
fURTHeR PROCeeDInGS. Monster will determine whether a Product Defect existed and the damage to the Connected
Equipment was caused by the Product . You must allow Monster access to the premises and site where the damage occurred
and all equipment and property related thereto for Monster inspection by its employees or authorized representatives .
Monster may, at its discretion, direct You to obtain a repair estimate at a service center or, to send the Connected Equipment
to Monster for repair . If a repair estimate is required, You will be instructed on how to properly submit the estimate and the
resulting invoice to Monster for payment . Any fees for repairs may be negotiated by Monster .
TIMInG. If You bring a Formal Warranty Claim and fully comply with all terms and conditions of this Limited Warranty,
Monster will use its best efforts to provide You with a remedy within thirty (30) days after receipt of Your Formal Warranty
Claim (if You reside in the United States - forty-five (45) days if You reside elsewhere), unless obstacles outside Monster’s
control delay the process .