Epson 5000/5500 - Manual (Page 101)

Printing
The printer does not print.
• The PAUSE light is on.
Press the PAUSE button.
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The PAUSE light is off but nothing is printed.
Check that the software is installed properly for your
printer. Check the software’s printer settings.
Check both ends of the interface cable between the printer
and the computer. Make sure your interface cable meets
both the printer and computer specifications. If you are
using the built-in parallel interface, be sure your cable is a
shielded twisted-pair parallel cable.
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The PAPER OUT light is on.
Load paper in the printer.
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The printer sounds like it is printing, but nothing is printed.
The ribbon cartridge may not be installed properly. See the
section on ribbon installation in Chapter 1.
The ribbon may be worn out. Replace the ribbon cartridge
as described in Chapter 5.
The paper thickness setting may be incorrect. See Setting the
paper-thickness lever in Chapter 2.
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The printer makes a strange noise, the buzzer sounds several
times, and the printer stops abruptly.
Turn off the printer and check for a paper jam, a ribbon
jam, or other problems. If the printer still does not print
correctly, contact your dealer.
• The PAUSE light is flickering and the printer does not print, or it
stops printing abruptly.
The print head is overheated. Wait a few minutes; the
printer resumes printing automatically when the print head
cools.
6-4 Troubleshooting