Electrolux LAVATHERM 37700 - Manual (Page 35)

35
Service
In the chapter "Troubleshooting" some disturbances have been
summarised, which you can solve yourself. If you do not find any
helpful information there, please contact your local customer service
centre. It is nearby and if necessary can reach you quickly.
(Addresses and phone numbers can be found in the Warranty
Conditions/Service Departments)
Be well prepared before you phone. This facilitates the diagnosis and
the decision as to whether a customer service visit is necessary. With
our checklist you can gather important information before making
your call:
Make a note of the PNC number and the S number. They are both on
the type plate behind your tumble drier’s door.
PNC ................................
S-No ................................
If possible establish:
• How is the disturbance evident?
• Under what circumstances does the disturbance occur?
• Does the multi-display issue an error message? (( and a number)?
When do you incur costs even during the warranty period?
– if you could have solved the disturbance yourself with the help of the
Troubleshooting table (see section "Troubleshooting "),
– if the customer service engineer has to make several journeys
because he did not receive all the necessary important information
before his visit and now e.g. has to fetch spares. You can avoid these
extra trips by preparing your telephone call properly in the way
described above.