Emerson HKTV13 - Manual (Page 26)

24 Chapter 6 : Troubleshooting
Troubleshooting
Your Hello Kitty television is designed to give you trouble-free performance for many years.
If you have a problem with your TV, try the solutions listed below.
If the suggestions listed below do not solve your problem, contact your Emerson dealer or an
autho-rized Emerson service center.
There is no picture or sound, or the TV dosen't turn on.
• Make sure the TV is plugged in.
• Make sure the MUTE is not set.
• Make sure the power is on.
• If there is neither picture or sound, unplug the TV for 30 seconds, then plug it in and try again.
There is no picture or sound on some UHF channels.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
• See if anything is interfering with the antenna signal.
• Make sure the AIR/CABLE setting is correct.
The sound is OK, but the picture is poor.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected and is in good working order, has no broken wires, and is
adjusted correctly.
The picture is OK, but the sound is poor.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and adjusted
correctly.
There is poor reception on some channels.
• Try another station. If the other stations are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
You cannot tune to a cable channel.
• Make sure the AIR/CABLE setting is correct.
• The channel may not be programmed into memory.
The picture rolls, slants, shows lines, is grainy, has poor color, or has ghosts.
• Try another station. If the other station are OK, it may be a station problem.
• Check that the antenna is connected, is in good working order, has no broken wires, and is adjust-
ed correctly.
• See of anything is interfering with the antenna signal.
The remote control does not work.
• Make sure the TV is plugged in.
• Make sure there are fresh batteries in the remote control.
• Make sure there is nothing blocking the remote control signal.
C H A P T E R 6