Denon HEOS 1 HS2 - Manual (Page 10)

9
BASIC TROUBLESHOOTING
My speaker won’t connect to my network using the audio cable
•
Make sure your mobile device is connected to your wireless network before setting up your speaker.
•
Alternatively, you can connect your speaker to your network router using the included Ethernet cable. Once connected via
Ethernet, the HEOS by Denon App should recognize the speaker and you can manually move it to your wireless network using
Settings/My Devices/Device_Name/Advanced/Network Settings.
I get a message “Device was not found”
•
Move your speaker closer to your wireless router.
•
Your speakers and controller device may not be on the same network. Verify that the controller device is on the same network
as your speakers. This is usually confi gured under the Settings feature on your device. If you have more than one network, your
device may hop to a diff erent network as you move around your home.
•
Make sure you don’t have any other electronic devices interfering with your wireless network signals. Microwave ovens, cordless
phones, and some televisions can cause wireless network interference.
•
If your speakers are located far away from your router, consider adding a wireless range extender like the HEOS Extend.
•
In case your wireless router is incompatible with HEOS speaker, please use the optional HEOS Extend Wireless Range Extender
and hard-wire it to your router.
Music cuts out or delays sometimes
•
Make sure your Internet connection is operating correctly.
•
If you are sharing your network with other users or devices, they may be using most of your bandwidth
(especially if they are streaming video).
•
Make sure your speakers are within range of your wireless network.
•
Make sure your speakers are not located near other electronic devices that could interfere with it’s wireless connectivity
(like microwave ovens, cordless phones, TVs, etc…)
Cannot pair a Bluetooth device with the speaker
•
The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information
and re-pair the HEOS speaker to the mobile device.
HEOS 1 HS2 E2 QSG 151208.indd 9 2015/12/24 16:01:13