Enterasys Networks X-Pedition 2000 - Manual (Page 82)

Getting Help
66 Enterasys X-Pedition 2000 Getting Started Guide
• A description of your network environment (layout, cable type, etc.)
• Network load and frame size at the time of trouble (if known)
• The device history (i.e., have you returned the device before, is this a recurring problem, etc.)
• Any previous Return Material Authorization (RMA) numbers